Mozilla introduce Firefox plug-in that blocks Facebook from stealing your information
Mozilla had been working on the “Facebook Container” add-on for Firefox for a number of years, but accelerated development in the wake of 50 million profiles having private information harvested from the social media platform. “Facebook has a network of trackers on various websites. This code tracks … Read More
Playboy suspends activity on Facebook in wake of the data scandal
Playboy said Wednesday that it would be exiting Facebook and deactivating each of its accounts. Cooper Hefner, Playboy's chief creative officer and son of the late Hugh Hefner, called Facebook "sexually repressive." Calls to delete Facebook have taken momentum in the wake of the data sharing … Read More
Vodacom’s social media queries spike by 200%
According to Vodacom, the SMCC is an effective and sustainable solution to the complex and fast-paced demands of digital customer service. It notes that in order to meet this demand, the company will spend in excess of R15 million on staff, equipment, infrastructure and technology over the next year. Read …
Save children from social media dangers: Sultan
Sharjah: In the hands of wrongdoers, technology such as social media and smart devices is a dangerous weapon, especially when aimed at children, warned His Highness Dr Shaikh Sultan Bin Mohammad Al Qasimi, Member of the Supreme Council and Ruler of Sharjah. His comments came during his … Read More
Applause, joy as social media reacts to Vicki Momberg sentencing
JOHANNESBURG – Convicted racist Vicki Momberg has been sentenced to three years in prison by the Randburg magistrates court and people have taken to social media to express their feelings. Tweets reading “Retweet if you are happy with Vicki Momberg getting 3yrs in prison for using racist … Read More
This social media research is going to use AI to save brands from social media backlash
Social media research firm Fizziology is going to use artificial intelligence to detect sudden changes in social media conversation, using the tech to monitor topics, brands and projects. Named VelocityWatcher, Fizziology will use the technology as a monitoring system for clients. The system will analyse … Read More
Amdocs Joins the LF Deep Learning Foundation as a Founding Member providing Data Tools …
Amdocs has been making advances in the use of AI to enrich customer journeys for many years and is well positioned to deliver a valuable contextual understanding to the Acumos Project. This unique perspective comes from a combination of customer experience and network expertise, as well as from … Read More
Chinese researchers are developing emotion-sensing AI
“There's this scenario I've postulated,” Derek Lei, General Manager of Artificial Intelligence at Emotibot, a company developing emotionally-aware bots, … Increasing the number of these devices not only improves customization and user experience, but also provides additional sensing information from … Read More
Globee Launches World’s Largest Transformative Multilingual BPO
KUALA LUMPUR, Malaysia, March 28, 2018 /PRNewswire/ — Globee Services is set to transform how businesses deliver customer experience through multilingual omni-channel customer support, coupled with artificial intelligence (AI). Located in Kuala Lumpur, it will house over 2,000 staff, catering to … Read More
The Question Governments Need to Ask: How Are We Doing?
Today, of course, we're bombarded by hotels, car-rental companies, online retailers and others that pester us for feedback on the services they provide. Governments are also getting into the feedback game, and it's a smart thing to do. Governments ought to focus on customer service just as much as … Read …