Digital Customer Service is Becoming the Travel Industry Standard
But as the recent barrage of major storms and power outages have shown, consumers are looking to social media as a more convenient and customer-centric means for traveler care. In a 2017 survey, 81 percent of consumers “indicated that their expectations for digital customer service are higher today … Read More
Are Your Customer Growth Initiatives Missing A Critical Component?
Engaged employees are less stressed, more innovative and provide better customer service. They are more invested in your company and more likely to come up with opportunities to improve customer engagement. They are also less likely to hide or complain about issues, and instead, they create … Read More
CRM Magazine Names 2018 Customer Service Leaders
CRM magazine has selected the recipients of this year's CRM Service Awards and highlighted them in its April 2018 issue. The 15th annual CRM Service Awards honor the leading vendors across nine customer service technology segments, four client companies that have used those solutions to reap … Read More
Everything You Wanted To Know About Creating A Chatbot, But Were Afraid To Ask
Chatbots are one of the fastest-growing technologies for both business and consumers. Seemingly every website goes “bing” with an offer to chat in the bottom corner. Most brands on Facebook offer the chance to interact via a bot, while the airline and banking industries already save a fortune on call … …
Aston Villa launches Billy Bot chatbot to engage with and amuse supporters
Aston Villa Football Club has launched Billy Bot, a chatbot that it says will be organically developed through user feedback. The club said it has developed the chatbot as the face of football is changing, undergoing a digital revolution, which means that fans expect constant interaction with their club. Read …
3 ways AI can free up employee time and boost customer value
For example, the report said, once workers in an insurance contact center realized that their virtual assistant wouldn't take their jobs or increase their call-handling time, they found that conferring with the chatbot gave them confidence, made the calls more interesting, and allowed them to address harder … Read More
Carnival Cruise travels to Virginia to buy 15-year-old’s Snapchat handle
On Tuesday night, Carnival Cruise traveled to Prospect, Va. to surprise 15-year-old Darian Lipscomb and buy his Snapchat handle. … cruise line surprised the 15-year-old at his home with the offer of a free trip for his family abroad its newest ship, Carnival Horizon, in exchange for his SnapChat handle. …
Red Bull unveils Kris Bryant limited edition cans with Snapchat Snapcode
The limited edition features a Snapchat Snapcode that unlocks augmented reality experiences, which has a world experience feature that allows fans to pitch to Kris Bryant. He appears in users world lens, while the front facing experience has the selfie lens which transforms the user's face into a … Read More
New Snapchat API could land it in Facebook’s hot water
Eyebrows have been raised concerning new tools designed to allow Snapchat users to connect their accounts to third party apps. Mashable claims to have laid eyes on a beta version of Snapchat that contained a new feature called 'connected apps', with accompanying text that reads: “These apps are … Read More
Man dies after Long Beach crash, possible medical emergency cited
LONG BEACH — A 63-year-old Signal Hill man who may have had a medical emergency was pronounced dead at a hospital after rear-ending a car in Long Beach, police said Tuesday. The crash occurred about 7:40 p.m. Monday, according to the Long Beach Police Department. The man was driving a … …