Facebook is making its privacy settings easier to find
Facebook is rolling out a series of changes to give people better control of their privacy settings and data. The company's redesigned security settings let people control what personal information the social network and third-party apps keeps. Facebook used to display security tools and settings across … Read More
Vodacom Launches Social Media Command Centre in Cape Town
Vodacom announced on Wednesday that it has launched a specialist Social Media Command Centre (SMCC) in Cape Town. The SMCC is an effective and sustainable solution to the complex and fast-paced demands of digital customer service. Vodacom has seen a 200% increase in total social media … Read More
Vodacom to spend R15 million to tackle social media queries
Vodacom said brands are tasked with the challenge of resolving customer service queries through social media. “Given that social media has become the preferred channel of communication for customers to connect with businesses, failure to address these queries in a timely fashion can severely … Read More
Vodacom opens new ‘Social Media Command Centre’ in Cape Town
“The exponential use of social media amongst our customer base has necessitated the introduction of a specialised unit to service these channels,” explained Errol van Graan, Vodacom's chief of commercial operations. “Vodacom is moving to where our customers need us to be and we are scaling up … Read More
Vodacom opens new ‘Social Media Command Centre’ in Cape Town
Vodacom is embracing social media as a valid way for user to submit queries, this after the company launched its “specialist Social Media Command Centre” in Cape Town on Wednesday. The company revealed at its launch event that it will spend “in excess of R15-million on staff, equipment, … Read More
Is the social media bubble about to burst?
The #DeleteFacebook campaign is well underway, backed, notably, by Brian Acton, founder of WhatsApp, which is owned by Facebook. 'It is time. #deletefacebook,' he wrote on Twitter last week. But once you factor in the enormous reach of all social media into our intimate lives — Snapchat, Instagram, … Read More
With ‘Sniffs’ and ‘Licks,’ Petzbe Makes Social Media Nice Again
The CEO of Petzbe, a social networking platform that launched on the App Store last week, is a Brussels Griffon named Angus. Angus can often be found adorned in a stylish jean vest gazing stoically into the distance or, at times, yawning. According to his Petzbe bio, Angus is a …
Amplero to Showcase How AI Lets Brands Be Human Again at 2018 Adobe Summit
Launched with AI at the core and used by customer-obsessed brands like Sprint, TaxAct, and Virgin Mobile, Amplero's AIM technology experiments, learns and optimizes each interaction as customer relationships evolve to deliver experiences where customers feel heard, known, and understood. Read More
Conversations are precisely what we need to think about
Thomas Wieberneit takes on customer experience management and the differences between delighting the customer all the time (not) and making sure things work for that customer (yes). … Read also: We found 22 cloud services your business definitely needs to try | Are enterprises really ready for AI? Read More
Adobe Sensei and Leslie Jones of “Saturday Night Live” Take Center Stage at “Summit Sneaks”
Video Ad AI: Project “Video Ad AI” gives video advertisers the power of AI to improve their video ad performance through predictive performance modeling and … Master Plan: When building the overall customer experience from first touchpoint to loyalty programs, brands spend a great deal of time … Read More