Adobe Showcases New Projects at “Summit Sneaks” to Deliver Better Customer Experiences
Specifically, certain sets of users are reliably “human,” such as customers who are logged into financial websites. By running advanced machine learning models on this specific data set of users, data scientists can predict what portion of web traffic is human versus bot-based. Through the power of AI, … Read More
Local Kalamazoo dealership earns national recognition for customer service
Kalamazoo's own Seelye Auto Group has been awarded numerous awards from the online information and resource provider, Edmunds.com, for their outstanding sales satisfaction and customer service. Edmunds named Seelye Ford as the only 5-star premium dealer in the state of Michigan, which … Read More
Sole Desire Shoes highlights customer service
“You can have a great shoe, but without the customer service aspect, you won't have a good experience,” said Placerville Sole Desire Shoes Manager Liesl Bogar, a 20-year El Dorado Hills resident. “When you come in, we welcome you, take off your shoes, measure your feet and help you find …
Customer service could start living up to its name
“YOUR CALL IS important to us,” a recorded voice tells resigned customers as they wait endlessly to speak to a human agent. AI is starting to help companies improve the quality and consistency of their service in order to persuade customers that they do in fact care about them. Ocado, …
AI-Backed Conversational Commerce: Hype or Reality
With further advances in AI technology, the use of chatbots and other conversational channels will proliferate. Already, there are startup teams who are teaching chatbots real empathy: KOKO is working to create a chatbot that can respond to any kinds of emotion, diverse set of questions, and will … Read More
Sheer Volume of Messaging App Users Provides Unlimited Potential for Chatbots, Finds Strategy …
BOSTON–(BUSINESS WIRE)–Messaging is a semi-natural mode of communication that has evolved with the ascent of smartphones. The immense volume of users who communicate through messaging apps represents a valuable feature for chatbots geared towards services and support with virtually … Read More
Chatter-bots: Making AI work for your business
In reality, for an AI chatbot to be able to answer any given customer query satisfactorily, it requires a lot of background data. To provide context, this would (at the very least) include establishing several hundred different ways that a particular query might be asked by a customer, before even …
Bloke films moment he encounters friendly fox in the street – but it ends TERRIBLY
The footage – believed to have been filmed in the UK – shows the four-legged creature in a road near where the man is standing. It then spots the camera and heads over to see what is going on. The fox seems to sniff around the bloke's hand at first, …
Snapchat may have picked a bad time to offer integration with more apps …
Given that context, this section could very well soon show what third-party apps users have connected directly to their Snapchat account. Snap currently allows this with Bitmoji, an app for creating cartoon versions of yourself which Snapchat bought in 2016 [and] Shazam also has an integration with … Read More
Snapchat testing the same feature that has landed Facebook in the user-data theft controversy
The feature that landed Facebook in the soup is being tested by Snapchat. The beta version of the app shows a tab for “Connected App”, the feature which allows a user to log in to third-party or partner services with the social media account. When clicked on the tab, it …