A well-known brand that I have been impressed by with its on-demand customer experience plans is Lincoln Center. It started a multiphased rollout of automation, using secure messaging and AI to keep customers appraised of all that is Lincoln Center wonderful. Over time, this will extend to messaging … Read More

Schleuter said operators are currently focused on the use of advanced analytics capabilities in improving customer experience, but that artificial intelligence in network insights will only become more important as the industry shifts to 5G. “They way the technology is evolving, once we start hitting 5G, you … Read More

… develop personalized messaging across multiple points in the buyer's journey to reach their target accounts,” said Naimat. “Qubole was able to implement Demandbase's AI-enabled account identification and targeting to optimize and scale their customer experience to accelerate the buying process.”. Read More

"Our customers depend on us to delight their loved ones with a unique gift they will love. Since 31 percent of Americans have revealed that they are victims of package theft, giving our consumers peace of mind is of the utmost importance to us. Man Crates is known for our …

Customer service teams today use a wide range of new technologies to help us resolve any number of issues we may have with our beloved devices. Of all of these technologies, remote support has emerged as one of the stand-out favourites. And for good reason. Remote support solutions take the … …

Can you go more than a few days without receiving a survey from one of the many companies you do business with? Companies are hungry for data to guide their business, especially data about their customers and their preferences. And when the use of their product or service made it …

Out of every 100 people who had interacted with the chatbot, 12 people had carried out a financial transaction," says Sachin Jaiswal – CEO, Niki.ai. With over 55 per cent month-on-month revenue growth, Niki.ai has 50 plus partners on board, with many more in the pipeline. On the customer front, …

RoboChat, a new AI-powered assistant that guides customers throughout the home loan application process, has boosted UBank's completion rates by 15%. Built by IBM Watson and launched in May 2017, RoboChat was based on the hypothesis that artificial intelligence could make the home loan … Read More

PROSPET, Va. — Carnival Cruise rolled into a small Virginia town this week on the hunt for a local teen and his coveted Snapchat handle @CarnivalCruise. The company surprised 15-year-old Darian Lipscomb at his Prospect, Virginia, home Tuesday night after peppering the town with signs asking … Read More

It will allow you to manage the various apps connected to your Snapchat account. The feature has been spotted in Snapchat's beta client and we don't know when it will be released. Nothing threatening, you might say, but connecting your Snapchat account may also expose your personal information to … Read …