Last week, Facebook CEO Mark Zuckerberg fielded questions from news outlets about whether he would testify before Congress about Facebook's collection and distribution of user data. Zuckerberg answered that he would be open to the possibility, and on March 27, CNN and other outlets reported … Read More

The Parkland survivor rose to the spotlight after demanding that lawmakers "take some action" following the shooting that claimed 17 lives at his school. But as some politicians go online to discredit him and his peers, Hogg proves that no one is more social media savvy than a teenager on …

I don't need to tell you that something is wrong with social media. You've probably experienced it yourself. Maybe it's the way you feel while scrolling through your Twitter feed — anxious, twitchy, a little world weary — or your unease when you see a child watching YouTube videos, knowing …

You may be reeling from revelations that the private Facebook data of millions unwittingly got in the hands of a voter-profiling firm with ties to President Trump. And you may be weighing the pros and cons of deleting your social media accounts altogether. But before you go there, ask yourself …

"HDFC Bank was looking to offer a unique user experience to its younger target audience through conversational banking via a chat bot. With OnChat, we've assisted HDFC bank achieve a 12 per cent chat-to-order conversion ratio. Out of every 100 people who had interacted with the chatbot, 12 people … Read …

… hotel chain Dorchester Collection recently used AI to analyse guest reviews to update its breakfast menu by offering customised options. To maximise the potential of the technology, understanding and recognising the areas that it should be applied to are crucial. Only then will the customer experience … Read More

Highly secure and private, AI-backed conversational experiences will revolutionize customer service. They will enable brands to start developing real relationships with their customers. They will make brands available anywhere, anytime, on customers' terms. In order for this to happen, the entire … Read More

It's becoming clear that self-service is a critical differentiator in effective customer support. However, there is one challenge which remains; businesses need definitive steps on how to best implement AI technologies and what expectations they should have regarding timelines, output and return on … Read More

Customer Service Experience – Optiv believes in fostering a close physical presence to its client base to support the business relationship, which directly contributes to the company's ability to demonstrate first-hand technical expertise and customer service passion. In addition, the company employs a … Read More

Facebook quietly announced Monday it is pausing its app review process, which means developers are no longer able to launch new apps or chatbots on the Facebook ecosystem. That abrupt halt, even if temporary, is a thudding blow to any app developer who had hoped to debut a new experience …