They told me that Facebook had revolutionized scamming. The company built tools with its trove of user data that made it the go-to platform for big brands. Affiliates hijacked them. Facebook's targeting algorithm is so powerful, they said, they don't need to identify suckers themselves—Facebook does it … Read More

Representatives on both sides of the Belfast rape trial have slammed the role played by social media as the events of the trial unfolded over the past nine weeks. Ireland and Ulster international rugby players Paddy Jackson and Stuart Olding were this afternoon acquitted of raping the same woman in … …

Charges dropped in the case against local social media figure. By Harry Sullivan |. Posted: Wed 2:04 PM, Mar 28, 2018 |. Updated: Wed 4:46 PM, Mar 28, 2018. LAREDO, Texas (KGNS) – In the hearing against local social media icon, Priscilla Villarreal, also known as La Gordiloca; the judge …

He recently spoke on social media about a diplomatic crisis between London and Moscow as well as about Catalonian separatism, despite warnings by Ecuador to avoid controversial political subjects. “The measure was adopted in the face of Assange's failure to comply with a written commitment he … Read More

Retailers are looking to AI to solve that problem and serve up the right content.” But it's the human touch that brings data into context — something that current AI struggles with. And when it comes customer experience, adding the right context can be the difference between creating a real …

Recent studies have estimated that 45% of retailers are expected to increase the use of artificial intelligence for customer experience in the next three years, and 55% of retailers are focused on optimizing the customer experience to increase customer loyalty. Additionally, 85% of all customer interactions … Read More

REGIONAL— Customers of Frontier Communications have responded in overwhelming numbers to the recent call for comments by the Minnesota Public Utilities Commission and the Department of Commerce on the company's service quality and billing practices— and that has PUC staff … Read More

Mr Donohoe said there was a very complex dichotomy between the survey findings and the results of the customer service studies. “The report says civil servants who perform their work feel their work is of value. They then feel the public at large does not place equal value on it. …

A number of new and smaller suppliers languish at the bottom of the charity's latest quarterly ranking, with Economy Energy the worst performer with a score of just 1.2 stars out of a possible 5 for its customer service between October and December. Other companies near the bottom of the …

Take conversational chatbots, for example. These computer programs mimic human conversation via text or audio. The mattress company Casper created Insomnobot-3000 to communicate with people who have sleep disorders. It gives those who have trouble sleeping the opportunity to talk to … Read More