Don’t Just Delete Facebook, Poison Your Data First
In the wake of the Cambridge Analytica scandal, there's a widespread movement for people to #DeleteFacebook. But even when you go through all the steps to wipe your account, the odds are high that Facebook still has deep caches of all your user data, which is can still use. Better …
Apple’s Tim Cook rebukes Zuckerberg over Facebook’s business model
But Cook has been sounding the alarm on mass data collection by Facebook and Google for years. The executive has long pointed to the distinction between Apple's business model – selling products to customers for a profit – and that of internet platforms that are “gobbling up everything they can …
Facebook to Block Option of Using Data Brokers for Ad Targeting
“While this is common industry practice, we believe this step, winding down over the next six months, will help improve people's privacy on Facebook,” Graham Mudd, Facebook product marketing director, said in a statement about the change in policy on data brokers on Wednesday. The company … Read More
Social media could ‘provoke nastiness’: Sir Timothy John Berners-Lee
There could possibly be more negative effects of social media than positive, the founder of the World Wide Web has said at a Sharjah forum. Sir Timothy John Berners-Lee was speaking at the International Government Communications Forum on Wednesday, where he touched on topics ranging from … Read More
Study from Insightrix Research Inc. shows the effects of social media on Sask. users
Insightrix Research Inc. recently created a poll that asked the people of Saskatchewan how social media impacts their lives. A total of 804 randomly selected SaskWatch Research panel members had participated in the online research study between Feb. 5 and 8. Insightrix said the quotas were set by … Read More
Warner breaks silence on social media
David Warner has broken his silence in the wake of the ball-tampering scandal that has rocked Australian cricket. The disgraced vice-captain wrote the following message on social media: To cricket fans in Australia and all over the world: I am currently on my way back to Sydney. Mistakes have been … …
UBank’s AI vision expands with rollout of RoboBrain
UBank's CMO says the launch of RoboBrain, a hyper-personalised cognitive assistant, is dramatically improving customer response times and a massive leap forward in the bank's AI journey. The digital-only banking group took its first steps into AI last year with the launch of RoboChat, a chatbot … Read More
Globee set to use AI, advanced technologies
“We will look at partnering our clients to offer a differentiated and engaged business model. That ultimately becomes part of the overall customer experience that brands need to achieve to compete in the global marketplace,” he said at the company's launch in Kuala Lumpur (KL) yesterday. The Globee … Read More
2018: When AI will humanise the workplace – HR Trends for Australasia
AI has already transformed HR Insights and now drives nearly every component of a HR strategy. We have seen the same transformation with Customer Experience (CX). There are many parallels between designing a delightful customer journey and delivering an engaging employee experience. Read More
Why Call Tracking Still Makes Sense In A Digital World
To take this one step further, call-tracking software can even clue in support teams about individual customer needs in real time. Again, top solutions allow users to pair specific service issues with their own unique phone numbers and ad copy. This gives support staff powerful contextual information … Read More