‘Speaks Truth’: Twitter Users Come to Assange’s Defense After Internet Shut Off
Many Twitter users shouted out in defense of WikiLeaks founder Julian Assange, who is isolated in the Embassy of Ecuador. He can't read their support, of course, since the government of Ecuador announced Wednesday that it has shut down Assange's internet connection and other means of outside … Read More
Peter Kay breaks his silence with Twitter post
A post on Thursday announced a charity screening of new episodes of Kay's hit show, Peter Kay's Car Share. It read: "Exciting news: A charity screening of new Peter Kay's Car Share episodes will be held at Blackpool Opera House on Saturday 7th April. Tickets on sale Saturday at 9am." …
Panelists consider social media’s impact
When David Hickton addressed the concept of social media Wednesday night, he said users are reaching a tipping point of outrage with it that will lead to social change. “We're recognizing that we're being deceived and diluted by this nonsense,” the former U.S. Attorney said. The University Honors … Read More
My teenage daughter isn’t social media obsessed – and it’s down to my parenting
It is not that my daughter doesn't accept social media has its uses. In fact, on occasion, she actually uses my Facebook account to get in touch with people who aren't in her phone's contacts list. Imagine the bemused expressions of the recipients when they get a missive that begins: …
‘Everybody on social media saw themselves as a reporter and social commentator’ – Olding’s solicitor
Stuart Olding's solicitor says everybody on social media following the Belfast rape case saw themselves as a reporter and social commentator. Paul Dougan's comments follow a barrage of social media remarks surrounding the trial. Rugby players Paddy Jackson and Stuart Olding were found not guilty … Read More
NICE Announces the Industry’s Largest Ever Customer Experience User Event Interactions 2018 …
Attendees will hear directly from end users about how they are shaping customer experiences through innovative best practices and lessons learned across eighteen tracks, including: CX strategy and emerging contact center trends, Analytics, Voice of the Customer, Automaton and AI, Driving employee … Read More
GUEST COMMENT Will AI mean the end for contact centres or simply lead to higher levels of …
Some 98% percent of customers (according to a study carried out by Accenture) reported that they would likely make another purchase from a company if they had a good experience. Video chat consistently gives you +90% net promoter score (NPS) and CSAT (customer satisfaction) ratings. Text chat … Read More
South Koreans Will Be Able to Pay in Cryptocurrency at Over 6000 Stores
The company previously expanded its customer service center in Gangnam — an affluent and prestigious region of South Korea's capital of Seoul — and brought its total number of consultation centers from four to eight. The company offers user support in several languages, including English, Chinese … Read More
Local Chamber, businesses springing into action
Mattress Firm, located in Greene County, is the community mattress retailer that provides first-class customer service and great value for customers by improving lives one relationship at a time. The store has highquality sleep experts.. Noon Whistle Pottery has handcrafted artwork by more than 150 … Read More
Telecom department tells Aircel to improve services
NEW DELHI: The telecom department has directed Aircel to comply with various performance parameters related to customer service and quality of performance, after the government found large-scale deterioration in services of the telco, which has filed for bankruptcy as a result of intense competition … Read More