Apple Business Chat in iOS 11.3 takes on social media in privacy, sophistication
Apple is gearing up to bring its innovative Business Chat feature out of testing and into production with the release of iOS 11.3, giving individuals a streamlined, new way to communicate with customer service without wasting time sitting on hold and without reporting the contacts of all their friends. Read …
Social media platforms ‘not willing to take responsibility’ protecting children online – Digital Youth …
She said: "A person, a department that would oversee how content is put up and taken down on social media, a regulatory body that would enforce or set guidelines that parameters to how the various tech companies can operate and also how children and vulnerable adults are protected on social … …
Social media sites should work harder to verify children’s ages – report
A REPORT COMPILED by TDs and Senators has recommended that social media sites like Facebook and Snapchat should work harder to verify young people's ages. The Joint Committee on Children and Youth Affairs released a report today that lists a range of measures that should be taken to protect … Read …
Apple Business Chat in iOS 11.3 takes on social media in privacy, sophistication
Apple is gearing up to bring its innovative Business Chat feature out of testing and into production with the release of iOS 11.3, giving individuals a streamlined, new way to communicate with customer service without wasting time sitting on hold and without reporting the contacts of all their friends. Read …
HPE’s Aruba launches AI analytics for smart digital workspaces
IoT implementations are often deployed in dynamic and unpredictable environments. But while these have evolved over time, many of the tools that IT professionals use to manage them have changed very little, and lack focus on the user experience. But today's IT managers increasingly demand tools … Read More
Future Adobe Experience Cloud updates could guide your business to its dream customers
LAS VEGAS – Future Experience Cloud releases could use artificial intelligence (AI) to guide businesses to their dream customers, or automatically optimize videos based on their target audience, if the latest Adobe Sneaks are anything to go by. During the San Jose, Calif.-based software maker's … Read More
Aspect Software Announces GEM Award for Customer Service Agent Excellence
PHOENIX–(BUSINESS WIRE)–Aspect Software, a leading provider of native consumer engagement, workforce optimization, and self-service solutions, today announced the GEM (Going the Extra Mile) Award which recognizes customer service agents who go the extra mile to provide exceptional … Read More
I give RSW soaring marks for customer service: your say
I have spent a lifetime in the air and transiting through many airports both in the U.S. and abroad. As a three-year resident of Fort Myers and someone who chose to move onto Treeline Drive to be close to the RSW airport, here is my view: Long-term parking at the …
7 Benchmarks of Efficient Live Chat Service
Considering live chat software for customer service? Follow these guidelines to make your chat tool work efficiently for your business and your customers. Adding live chat support to a website has become a trendy move in recent years. Many companies wanted to match the expectations of a new … Read More
Chatbots Market Competition, Status and Forecast, Market Size by Players, Regions, Type …
Chatbots Market report analyses the prospects in the market for several shareholders and aspirants by identifying the high-growth segments, main actions approved by them and Chatbots market recent progressions. The Chatbots market report is prepared after fundamental levels of research regarding … Read More