La Jolla Group, the apparel retailer that owns the O'Neill, Spiritual Gangster and Hang Ten brands, has deployed the Emarsys AI-optimized marketing platform. With advanced data segmentation and analytics capabilities, La Jolla plans to unify the customer experience across email, web and social … Read More

It's been in the works for months, the company said. Rajesh Jha will lead Experiences & Devices. (Note that Windows is being dropped from the title.) It will include Windows, Office, third-party applications and devices focused on a more integrated Microsoft 365. Scott Guthrie will lead Cloud + AI Platform. …

At 99designs, we already see AI playing an increased role in helping us better identify the ideal match between customer needs and preferences (based on criteria noted on the design brief) and specific designer whose skills, style aesthetic and experience meet those needs. Recently we introduced a … Read More

Customer expectations matured in 2017; no longer was social customer service just about response times and a friendly tone of voice. 2017 saw “effortless service” set the tone for what consumers deemed as acceptable, expecting convenience, in-channel resolution and agent expertise. Brands looked … Read More

Team members from Go North East's award-winning customer service team swapped their phone calls, emails and social media enquiries to take a leading role in choosing the best-of-the-best among the region's top contact centre professionals at the annual North East Contact Centre Awards. Together … Read More

"We are extremely humbled and proud to be awarded the 2018 Service Excellence Award," said Corey Miles, Customer Delivery Director at BPM Microsystems. "I want to thank our customers who voted to award us with this honor. The feedback from the Service Excellence survey has helped us improve … Read More

Chatbots are used to help us purchase items, or answer questions. AI takes the guesswork out of influencer marketing campaigns, and AI assistants help us with work email. Its adoption is growing year on year. Brands that use AI see better productivity and time savings (27.39 percent) and even an … …

What value is a young man's name? About £3,500 or a family trip on a cruise liner, it seems. The world's largest cruise company has persuaded a 15-year-old boy to sell them his Snapchat handle after they discovered that his online identity was . . . @CarnivalCruise. The first time …

snapchat-logo. CREDIT: Snap. Snap, the parent company of Snapchat, is handing out the pink slips again: It's laying off about 100 employees, with the sales staff bearing the brunt of the cuts. Snap confirmed the layoffs, first reported by Bloomberg. It's the social media and messaging company's latest … Read More

Darien Lipscomb said he created the Snapchat handle @CarnivalCruise in 2012 to share images of his trip on one of their cruises. "When I was 9 years old, I went on a cruise and got really excited and wanted to share it with my friends," Darian, who has already been …