Web 2.0, a.k.a social media, a.k.a "the current state of the Internet" (credit: Gary Vaynerchuk) has won the war. … I care about social proof, and your sphere has no equal when it comes to that type of influence. … Second, how many times have you heard them talk about …

In a new book, Lee Humphreys '99, associate professor of communication, argues that the act of documenting and sharing one's everyday life is not new – nor is it particularly narcissistic. “The Qualified Self: Social Media and the Accounting of Everyday Life” puts our mobile and social media use in …

A Labour MP has apologised for the social media abuse received by a Conservative supporter who criticised Jeremy Corbyn. Young Conservative Alice Terry, 29, said she regularly receives hateful messages because of her views. But the volume of abuse increased considerably this week, after she … Read More

According to notices submitted by the State Department on Thursday, set for formal publication on Friday, the government plans to require nearly all visa applicants to the US to submit five years of social media handles for specific platforms identified by the government — and with an option to list …

Webinars Find out more about upcoming InternetRetailing webinars and register for free on the InternetRetailing webinar page. You can also catch up with past webinars on the page: recent sessions have come from IBM Watson on using AI to improve the customer experience, and from SmartFocus and … Read More

Adobe Experience Cloud Device Co-op is a network that lets brands work together to better identify consumers across digital touch points. … Announcements also included AI and machine learning labs projects with Adobe Sneaks, including a new way to identify robotic traffic, an ability to map out every … Read More

Blockbuster wanted customer growth as much as any other business. So why did Redbox and Netflix send them to the great beyond? Because Blockbuster didn't want to change in the ways necessary to scale and reach a new kind of customer that wanted an innovative new rental experience. You can … …

With a lack of continuity between service offerings at shops around the city and customer service a shockingly low priority for the shops he could find, Tyler sought to open a shop that would offer all the customization services you need under one roof. No more towing your vehicle all …

Want to learn how to create exceptional customer service to increase repeat customers, get positive reviews and provide proactive solutions with your customers? Coconino County offering Customer Service Training in Page next week, a free two day training at the Courtyard Marriott April 3rd from 1pm … Read More

At one point, Regina Petit, of The Mole Hole gift shop in Williamsburg, owned six stores – two more in Virginia Beach, two in Newport News and one in Hampton. Now she is down to one and putting all her energy into that one. “I'm going to focus all my …