Zarif's use of Twitter via software to bypass Iran's internet restrictions was a clear and very visible admission by the government itself that the lack of online presence, particularly on Twitter, was detrimental to Iran's spreading its viewpoints on the world stage. With Zarif's entry, journalists and activists, … Read More

Twitter today introduced Timestamps, which allows users to share both live videos and recorded ones from a certain point. It's essentially the same as the timestamp option on YouTube's share button. Timestamps roll out today for the iOS and Android apps, as well as Periscope. According to Twitter, it … Read …

A new voice is joining the call for regulating social media sites like Facebook: the users themselves. Most Facebook users say they support some governmental regulation of the use and distribution of personal data on social media, according to a survey conducted exclusively for CNBC by Reconnect … Read More

Facebook is banning third-party data services from its ad targeting platform within the next six months. This limits the information companies have on purchase history, which is primary way they target customers especially among consumer product goods brands. Some agencies called the decision a … Read More

A leaked memo from a Facebook executive has described the consequences of the company's growth-at-all-costs mentality. BuzzFeed on Thursday published a June 2016 memo by Andrew “Boz” Bosworth, who currently leads the company's hardware division, in which Bosworth says he wants “to talk … Read More

According to documents set to publish in The Federal Register, if you want to come to the US on a non-immigrant visa you'll have to answer questions about your family's involvement in terrorist activities. And you will also be required to provide your social media handles, email addresses, and phone … …

The Trump administration is seeking to change visa applications to require all applicants to turn over five years of social media history. The move is a major expansion of President Donald Trump's effort to implement "extreme vetting" and change how immigrants and visitors to the U.S. are processed. Read More

Amid mounting concerns internationally about the impact that misleading or fake news and clandestine social media campaigning has on elections and referendums, politicians and campaigners on both sides of the abortion debate have raised questions about social media advertising and foreign … Read More

The bottom line is this: In order to stay competitive and relevant to consumer demands, today's brands must maintain their presence via innovations to the customer experience and buyer's journey. Savvy companies are leveraging chatbots to redefine their client support process and lead generation … Read More

The HBR study led to the development of CES because of these two conclusions: First, customer loyalty is built by reducing effort—defined as the work they must do to get their problem solved—not through over-the-top customer service. Second, focusing on reducing effort alone can lead to lower … Read More