Facebook is defending itself again after an internal memo suggested growth was more important …
The memo, which was published by BuzzFeed, is from Andrew “Boz” Bosworth, one of Facebook's longest-tenured execs and one of CEO Mark Zuckerberg's closest colleagues. The memo, from 2016, is titled “The Ugly” and highlights that Facebook's work doesn't always have positive outcomes. Read More
Top Facebook exec defended data collection in leaked 2016 memo: ‘Maybe someone dies’
An explosive new memo details one of Mark Zuckerberg's most trusted executives attempting to justify growing concerns over the company's data collection methods, and its relentless push to acquire new users. Titled “The Ugly,” the memo has never been circulated outside of Facebook's offices until … Read More
Facebook exec in 2016 internal memo defends ‘ugly’ growth tactics, even if people use platform for …
Facebook executive Andrew "Boz" Bosworth defended the company's "questionable" growth tactics in the name of connecting people, in an internal memo from 2016. He says now that he disagreed even at the time with what he wrote and CEO Mark Zuckerberg also says he "disagreed strongly" with its … Read More
US visa applications may soon require five years of social media info
The State Department wants to require all US visa applicants, both immigrant and non, disclose their social media handles to the US government, CNN reports. In documents that the department will file to the Federal Register tomorrow, it proposes that nearly every individual applying for a US visa be … Read …
The Dark Side of Social Media: Is Your Data Safe?
Beyond exposing how the political campaigns of President Donald Trump and others exploited Facebook user data for political advertising, the ongoing Cambridge Analytica data privacy scandal surrounding the social network has been a rude awakening for those learning just how much data and … Read More
Referendum Commission has no power over social media
The politicians have debated, the Citizens Assembly has had its discussions, the Oireachtas Committee has heard from various witnesses. Now, the decision on the proposal to give the Oireachtas the power to make law to regulate the termination of pregnancy will be made by the people of Ireland on … Read …
Microsoft’s reorg pushes intelligent everything, enterprise commitment
The company is creating two new teams: one focused on "Experience & Devices" with another focused on "Cloud + AI," said CEO Satya Nadella in an … Rajesh Jha is set to lead the experience and devices teams, which will focus on creating a cohesive end-user experience, no matter what …
Research: When Retail Workers Have Stable Schedules, Sales and Productivity Go Up
The last arrow in the quiver is to use service as a way to distinguish themselves from online retailers. Yet, research suggests that retailers tend to view store associates as an expense to be controlled rather than as a medium to provide better service for customers. Practices such as having …
Waterloo-based InTheChat partners with Apple for beta business service
WATERLOO, Ont. — A Waterloo-based company is helping power a service Apple is testing that lets users contact businesses through the iOS Messages app. InTheChat says it is one of six customer service platforms that offers integration with Apple's Business Chat service that is currently in beta in the … Read …
Perfecting customer service
'Customer service is the most important piece of our business that we have to get right. By offering a top class, quality and ethical service people will keep coming back to us and recommending us to others. Unlike the multiples, who I believe only pay lip service to improving the …