Doyle adds the Jays aren't the only ones with a special emoji. Twitter worked with the Major League Baseball so all of its teams have emojis that appear alongside a special hashtag. MLB has followed in the footsteps of the NHL, which has already launched emojis on Twitter this season. …

A Facebook executive's memo that claimed the "ugly truth" was that anything it did to grow was justified has been made public, embarrassing the company. The 2016 post said that this applied even if it meant people might die as a result of bullying or terrorism. Both the author and …

Teenagers should form strong support networks of real people rather than artificial friends on social media, a priest told the funeral of a girl who was found dead in a river after last being seen on a bridge. Elisha Gault, 14, was buried in Piltown, Co Kilkenny, after a funeral …

Tourists may be asked to reveal their social media activity before entering the country, according to new guidelines expected to be issued this week. The State Department will propose new rules on Friday that will require most immigrants and tourists to hand over social media history in addition to phone … …

While the hashtag has changed, some serious issues that appeared during and after this trial are similar to those that prompted me to bring forth proposals last year around the use of social media posts during criminal court cases. In that instance, #JobstownNotGuilty was being used persistently during … Read More

With an initial investment of S$10 million over three years, OCBC Bank is the first bank in Singapore to establish an AI unit to strategically develop … this AI technology will provide a more personalised experience to OCBC customers by leveraging facial recognition technology, and could be deployed at … Read …

From there, you can use marketing automation or AI to personalize experiences and offers at scale. How do marketers close the gap between automation, customer experience management, and B2B selling? What role do intelligent audience targeting technologies play? For CMOs, this means bringing … Read More

With the use of AI in Bigtincan Hub, users benefit from embedded expertise and experience that improves business results and creates a better customer experience. This value enables sales, service and marketing teams to work more effectively to grow their pipelines, collaborate more effectively, move … Read More

“This is really just a name change and business decision; it's not creating a monopoly because it is a regulated franchise agreement and there are provisions in there for the city to monitor customer service, performance and other state mandates,” she said. While the acquisitions might be considered … Read More

Businesses may have an inflated view of customer service levels given a new survey that reveals just a minor number of consumers have experience excellent customer service. An Arvato survey, polling 500 consumers and business leaders, reveals just 9 percent of consumers are "always" getting … Read More