The US government wants to require visa applicants to submit their social media details, according to State Department proposals which are part of Donald Trump's "extreme vetting" policy. About 14.7m immigrant and non-immigrant applicants will be asked to list the social media usernames they have … Read More

The United States has just proposed new rules that would require all visa applicants to provide their social media usernames from the past 5 years. If you're thinking of visiting or moving to the US, you may soon have to be okay with officials flipping through your online photos. We …

The purpose of this team is to instil a unifying product ethos across our end-user experiences and devices,” Nadella said. … deployment and management efforts with even tighter alignment across Microsoft 365 and partner closely with EMS teams within Cloud + Artificial Intelligence (AI) Platform. Read More

That, in turn, increases the overall customer experience, she said. Amelia also helps guide call center employees through processes to complete coverage-change requests and proof-of-insurance and reinstatement requests. “It's a good blend of human intelligence and problem-solving with technology,” … Read More

The retailer that factors this kind of capability into its merchandising will delight its customers, who seek personalization, convenience, and responsiveness. AI can also make a difference to the physical experience. By segmenting and curating their merchandise to be hyper-localized, brands can … Read More

That switch was short-lived as they quickly returned to YCharts because of its intuitive platform design, superior customer service and responsiveness. Another customer success story that Brown shared was the partnership with Dynasty Financial Partners. Dynasty is known for offering services that help … Read More

The drop in complaints coincides with initiatives at each company designed to overcome their execrable reputations for customer relations. And it comes amid growing competition between the two for faster internet service and competition with new streaming services that offer cable TV networks without … Read More

Retailers know they are dealing with customers who are increasingly demanding, and a recent survey by Arvato shows how high consumers' expectations can be when it comes to customer service. A full 40% of consumers reported that they expect excellent customer service all the time, but almost half … Read More

Chatbots Market Report Deliver an in-depth assessment of the Chatbots including enabling Technologies, key trends, Market drivers, Challenges, Standardization, regulatory landscape, deployment models, opportunities, future roadmap, value chain. The report also presents forecasts for Chatbots … Read More

A teen in Virginia just scored a free cruise in exchange for his Snapchat handle: @CarnivalCruise. According to the Richmond Times-Dispatch, representatives from Carnival Cruise arrived in Prospect, Virginia Tuesday looking for 15-year-old Darian Lipscomb. After spreading flyers around town, … Read More