NiceBot News
Facebook

Facebook’s Troubles Underscore Blockchains’ Opportunity

Every action you perform on Facebook—and its sister services like Instagram and WhatsApp—surrenders data to the business' well-oiled surveillance machinery. Maintaining a presence on the social network means granting the company the right to steward—and sell—your personal information to … Read More

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Facebook

Facebook’s mission changed, but its motives didn’t

In January, Facebook announced that it would be changing its feed algorithm to promote users' well-being over time spent browsing content. That's a relatively new approach for a company whose ethos once centered around “move fast, break things.” It wasn't all that long ago (approximately a year and … Read More

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Social Customer Service

According to a Recent Study/Survey … End-of-March 2018 Edition

Consumers often discover these brands early in their development and become emotionally invested in their growth, creating an active sense of ownership that drives loyalty and increases vocal support via social media. Recognized in order as the top 10 emerging brands for 2018 are: True Food … Read More

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Social Media

The illusion of participation: the culture of mass ‘following’ on social media

The Canadian economist and philosopher Harold Innis comes to mind as an aid to reflect on Facebook's silent leap from being regarded as social media to having been proved a powerful political media. Its CEO Mark Zuckerberg has quickly apologised, but that cannot be of much use when the outcome … …

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Social Media

Any social media accounts to declare? US wants travelers to tell

The US Department of State wants to ask visa applicants to provide details on the social media accounts they've used in the past five years, as well as telephone numbers, email addresses, and international travel during this period. The plan, if approved by the Office of Management and Budget, will … …

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Social Media

US visa applicants may soon be asked for social media identities: State Dept

In a broad expansion of the information gathered from applicants for U.S. visas, the federal government is proposing to collect social media identities from nearly everyone who seeks entry into the United States, according to a State Department filing on Friday. The proposal, if approved by the Office of … Read …

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A.I and Customer Experience

Emotion AI: Why your refrigerator could soon understand your moods

Beyond enhancing robotics and personal devices, emotion AI can be applied in customer experience initiatives, such as VoC programs. A fleet of vendors already offer sentiment analysis by mining billions of data points on social media platforms and user forums. Some of these programs are limited to … Read More

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Customer Service

Ameritech Financial Provides Customized Service to Address Clients’ Unique Needs

"What is consistent across the board is our quality of service and our efforts to adhere to the highest level of compliance." Ameritech Financial professionals are ready to listen to each borrower's situation and apply their expertise to help each client's unique needs. The company is also persistent in … Read …

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Customer Service

Amer centres: The one-stop point for all visa services in Dubai

Abdullah said mystery shoppers are also deployed to report adherence to conditions including space, hygiene, customer service, Emiratisation and employee training. To open up a centre, local private investors submit an application of the government services to authorities who give certain conditions … Read More

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Customer Service

Hands-on with Business Chat for iMessage in iOS 11.3 and macOS 10.13.4

Included in iOS 11.3 and macOS 10.13.4 is a new way to communicate with companies called Business Chat. Available in the United States as a beta to start, Business Chat lets you conveniently use iMessage for customer service and even complete transactions with Apple Pay. Check out our hands-on … Read …

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