PR firm tracked Nassar victims’ social media for university
Weber Shandwick says its work mainly "involved crisis counsel" from late December to early March. The firm adds it wasn't hired to track accounts, but it shared media coverage and social media with university officials. That included posts by women who say they were sexually assaulted by Nassar. Read More
Met chief says social media is behind soaring rate of knife crime
“There's definitely something about the impact of social media in terms of people being able to go from slightly angry with each other to 'fight' very quickly,” she said. She said that insults or threats online “makes [violence] faster, it makes it harder for people to cool down. I'm sure …
US proposes reviewing social media of nearly everyone seeking entry
The proposals support Donald Trump's promise to institute “extreme vetting” of foreigners entering the United states to prevent terrorism. Previously, under rules instituted last May, consular officials were instructed to collect social media identifiers only when they determined “that such information is … Read More
Service with a snarl? Blame the customer
Once, it was said that the customer was always right. Now it seems the customer is seldom polite. Growing expectations, fuelled by social media, are leading to diners who are ruder than ever, say those who have to serve them. This week it emerged that a French waiter in Vancouver …
Keech honoured for ‘outstanding service’
"Anyone who knows Jim knows how passionate he is about the energy sector and the work he does on behalf of customers every day. This award acknowledges an extensive career dedicated to conservation, education and customer service. Congratulations Jim, well deserved," Kingston Mayor Bryan … Read More
Vodafone Brings Back the ZooZoos in Latest Ad Campaign on Digital Customer Service
With the world going digital, customer service across categories has evolved from being a human led, call-centre-based query resolution mechanism to a more digitally evolved, self-care and 24/7/365 experience. Through this campaign Vodafone is hand-holding customers to move from assisted only … Read More
Carnival Cruises invades town in search of Snapchat kid
The signs started showing up Monday in Prospect, Virginia. Lawn signs, posters, even a mobile billboard towed through the town. Bearing the smiling face of Shaquille O'Neal, they were part of an intense search for a 15-year-old boy named Darian Lipscomb. “Where is Darian?” they asked. “Honk if you … Read …
Snapchat Layoffs: Snap’s 7% Workforce Reduction Will Save $34 Million Annually
snapchat-logo. CREDIT: Snap. Snap, parent company of Snapchat, said its recent layoffs of about 220 staffers will save it $34 million per year in salaries and taxes, as well as a one-time benefit of $31 million related to stock-based comp forfeitures. The company made the disclosure Friday in an SEC … …
Snapchat parent cuts 7 percent of its global workforce in March
Snapchat parent cuts 7 percent of its global workforce in March. Reuters Staff. 2 Min Read. (Reuters) – Snap Inc (SNAP.N) on Friday said it cut 7 percent of its global workforce in March, as disclosed by it in a regulatory filing here. A woman stands in front of the …
New partnership positions the KIN token to become a major player in the gaming world…
KIN is the cryptocurrency launched last year by the makers of the popular messaging app Kik Lots of excitement surrounded it's ICO which raised $98 Million dollars. Since the ICO's end in Sept 2017 there has been a bit of rocky road. Initially, investors felt a bit in the dark …