It goes without saying that each generation rely heavily on social media as a primary means of communication. The social media platforms are increasing every year with more brands joining the trend of social network to win over the masses. For entrepreneurs, social media can become a weapon of … Read …

AI can also make a difference to the physical experience. By segmenting and curating their merchandise to be hyper-localized, brands can reimagine the in-store shopping process. Some are collecting data about their consumers while they are browsing in-store and then predicting what they might be … Read More

Buzzwords like artificial intelligence (AI), machine learning (ML), and Blockchain are being thrown around by every other company these days. But, are these technologies improving lives or experiences of commoners like us, especially Indian consumers? Well, we were invited by the developers of … Read More

“We still have the picture on the wall since the first time we won in 2009,” said Steve Ruggiero, president of Kimberley Homes, who noted that the company's growth since then can be attributed to customer service. “Moving into different market segments and listening to what the buyer wants has …

The announcement defines tech support fraud as a “criminal claiming to provide customer, security, or technical support in an effort to defraud unwitting individuals,” and references the increasing frequency of this type of fraud leading to criminals“pos[ing] as government agents, even offering to recover … Read More

According to Facebook, 56 percent would rather message a business than call customer service. And 67 percent expect to message businesses more over the next two years. “You're able to get that response much faster than picking up the phone sitting on hold waiting to talk to somebody,” says Lee. …

Speaking on a local Radio program in his hometown Boroujerd in central Iran, Alaeddin Boroujerdi said the decision to replace the popular messaging app with an Iranian alternative has been made at the highest levels of the government. Boroujerdi noted that given the destructive role Telegram played … Read More

One of these lucky – or well-calculated projects, would be Telegram's native token TON. Telegram, which plans using its expertise in encrypted distributed data storage to create TON, a fast and inherently scalable multi-blockchain architecture, is relying on its 10-year experience in building user-friendly … Read More

Iranian news agency IRNA has reported Tehren will block the popular messenger service Telegram within a few days. Irna reports the decision was taken to shut down the service for reasons of national security. Telegram messaging service will be replaced by a national messenger within days, Head of … Read More

Promoter Neil Marsh has secured a live YouTube stream for fans to enjoy the rematch between Robbie Davies Jnr and Michael Syrowatka. The pair square off as Davies Jnr seeks revenge for a stoppage loss against the Pole last year. Fans wishing to tune in to the BT Convention Centre …