Facebook Inc. FB 4.42% is battling a backlash from lawmakers, regulators and users on multiple continents. Some of the sharpest criticism is coming from close to home. A succession of Silicon Valley rivals have stepped forward in recent weeks and months to speak out against the social-media giant, … Read More

Happy Easter! Music stars and celebrities like Cardi B, Paul McCartney, Gucci Mane, and Kim Kardashian took to social media Sunday (April 1) to celebrate the holiday. "Have a glorious Easter!" McCartney tweeted. See more Easter tweets and Instagram posts from Pearl Jam, Blink-182, Paris Hilton, … Read More

… Fire” (front page, March 28), in the wake of this horrible tragedy, President Vladimir Putin urged Russians to obtain their information about the event from traditional news sources and not from the internet because, in his words, “You know it very well that social media is a murky source, …

Social media companies know this, and take advantage of it. There's even a company called Dopamine Labs that specializes in making apps more addictive. (And “more addictive” is a fair way of putting it, given that “dopamine hits” in the brain are also a key mechanism for addictions to alcohol, …

The abysmal number of women in emerging technologies such as artificial intelligence, machine learning, data science and analytics is a worrying trend for organisations all … It's immensely satisfying to see the impact of this work in real life – improving customer experience for millions of customers. Read More

“We got complaint after complaint after complaint about Charter – about their pricing, about their customer service,” Fuller added. “Hardly a day went by that I didn't get a phone call from a citizen about Charter. So we did a referendum. We asked the people of Opelika if they wanted …

In addition to this, our member services department consistently rates among the best in the nation for customer service.” Taghavi said that Peninsula Light's focus on customer service and reliability have especially paid off in the last seven to eight years. Reliability is measured by the frequency and … Read More

I promised my long suffering copy editor that I would submit a piece for Easter Monday given my regrettable absence last week. I was therefore writing today's piece on the fly as I'm packing to take a quick Easter break and chose to borrow slightly from a piece I wrote …

Snap Inc., the parent company of Snapchat, has said that its recent layoffs of about 220 employees will save it $34 million per year in salaries and taxes, as well as a one-time benefit of $31 million related to stock-based comp forfeitures. The company made the disclosure in a securities …

Snapchat is using April Fools' Day as a way of throwing shade at Facebook, which just so happens to own its biggest competitor, Instagram. Snapchat has added a new filter to its app that overlays the Facebook interface focused on recreating Russian bots liking your content. It's a pretty timely …