Facebook may soon let users appeal if a post was wrongly removed
In an interview with Vox's Ezra Klein, Mark Zuckerberg says he is exploring the option for Facebook users to independently appeal to the content moderation team if their content gets taken down for violating community policies. The CEO likens the appeal process to Facebook operating more like a … Read More
What we don’t know about social media may hurt us
There's a big focus on what Facebook and other social media sites should do to better protect us when we're online. But what about our role as users of social media? What can we do to better protect ourselves? That's where media literacy comes in. Click the audio player above …
Before Social Media, Hate Speech And Propaganda Spread By Phone
It's also a familiar pattern with new communication tools, from the printing press to radio to social media, says Robert Horwitz, a professor in the University of California, San Diego's communication department. People first celebrate the technology for making it easier than ever to communicate and share … Read More
Chinese city adopts policy of shaming jaywalkers on social media to stop rampant problem
A taxi driver squeezes past people on a pedestrian crossing in Beijing on June 10, 2014. China's capital launched a new campaign, labelled 'Embracing APEC Wonderful Pekingese-Citizen Civilized Behavior Promotion,' promises to crack down on jaywalking, drunk driving and drivers refusing to stop at … Read More
Brands Still Haven’t Tapped AI’s Full Promise
Over the past couple of years, we have seen a lot of automation driven by artificial intelligence with regard to the digital experiences that consumers have when interacting with brands. Business processes such as customer service, support and even sales have been successfully automated for efficiency … Read More
Rise of the Machines: Artificial Intelligence Marches Forward
Meanwhile, Comcast is leveraging AI across several areas including X1, IoT, customer experience and network performance and “working on AI– and machine-learning-powered experiences in a number of stages of development from experimental to fully deployed,” Jeanie Heck, vp, AI product, told CFX … Read More
HDFC ERGO introduces AI chatbot service on Amazon Alexa
Ritesh Kumar, MD and CEO, HDFC ERGO General Insurance Company said, "At HDFC ERGO we believe in constant innovation that will benefit and redefine the user experience. We envisage a paradigm shift in the way we humans interact with technology. This integration of our AI Chatbot 'DIA' with … Read More
Tech Mahindra Receives 2018 AT&T Supplier Award
The company is being recognized for its outstanding contributions across a broad scope of selection criteria, including supplier diversity results, creative cost management solutions, teamwork, customer service, product/service performance and sustainability. “Over the last year, Tech Mahindra aligned … Read More
HSA Administrator SelectAccount Takes Customers ‘Further’ with New Name, Brand Identity …
Eagan, Minnesota, April 02, 2018 (GLOBE NEWSWIRE) — SelectAccount, a leader in health care spending account administration with more than $1.2 billion in assets under management, plans to take its 20,000 clients “Further” with a new name and brand identity. Going forward from April 2018, … Read More
PNB fraud crisis: Lender rushes to assure, says customers’ money safe with us
Further, PNB said it has undertaken measures to strengthen internal audit control mechanisms and looking at technology interventions to enhance customer service and customer responsiveness including automating customer response mechanism. Regarding a query on safety of customer's money, … Read More