Kotak Mahindra Bank brings first AI powered bilingual voicebot Keya
This initiative is part of Kotak's digital-first organic growth strategy that will be driven by its ABCD charter that focuses on — AI enriched App, Biometric enabled Branch, Context enhanced Customer Experience and Data Empowered Design. Kotak's ABCD charter seeks to make banking a more accessible … Read More
5 Enterprise Challenges Best Solved by Chatbots
A regular speaker at industry conferences and events, Andy delivers insight on the rise of AI, the challenges businesses face and the future of the natural … Get it right and your chatbot can become a goldmine of actionable information that will help you improve the customer experience, understand … Read …
3 Ways to Reduce the Cost of Customer Support Operations
In this article, I'll go over the three main ways you can make your organization's customer experience considerably better and reduce the cost of support operations. First, we'll look at how search powered with artificial intelligence (AI) can improve your agents' response times and overall proficiency. Read More
The Agony of X2C: Last Mile Delivery
The company's API allows e-commerce shoppers to schedule the precise hour of delivery, and permits rescheduling without having to contact a seller's customer service department. The San Francisco based company showcases a community feature that eliminates the need for multifamily building … Read More
Amazon prepping Whole Foods pick-up service, claims report
This new Amazon move, however, features a twist: the pickup location would be available to third-party retailers as well, claims the report, which cites a job listing as its source. The ad is for a finance manager to be involved in a "Whole Foods delivery and pick-up service on the …
Spectranet data plans, mifi, devices, subscription & customer care
Those of you who wish to use high-quality 4G LTE connection might wonder which Spectranet data plans are worth checking out. Let us talk about this company, learn about its subscription requirements, free night browsing, devices, WiFi and MiFi connection as well as services you can expect once you … Read …
Turning Chatbots Into Competitive Advantage
Chatbots are changing business as we know it because the way we communicate has changed. As a result, chatbots are one of the hottest spaces of innovation in software user interfaces. Why are they so popular now? And more importantly, how can businesses incorporate chatbots in a way that … Read …
5 Enterprise Challenges Best Solved by Chatbots
In this special guest feature, Andy Peart, CMO at Artificial Solutions, suggests that customer engagement is a key driver for digital transformation, yet it is a continuing struggle for many organizations. Andy looks at five ways chatbots are revolutionizing the enterprise. Andy is responsible for the strategic … Read More
Snapchat Parent Says Layoffs Will Help It Save $34 Million Annually
Snap, the parent company of Snapchat, has said that its recent layoffs of about 220 employees will save it $34 million (roughly Rs. 221 crores) per year in salaries and taxes, as well as a one-time benefit of $31 million (roughly Rs. 201 crores) related to stock-based comp forfeitures. Snap …
A Definitive Timeline of Every Photo of Stormi Webster Posted Since She Was Born
After keeping her pregnancy on the DL for nine months, Kylie Jenner is slowly but surely taking back her throne as an Instagram, Snapchat, social media queen. Only now, post-hiding, it's even better because she has an adorably chubby-cheeked mini-me to show off on every platform. Ahead, a running … Read …