Social media needs more awkward silences
I think it's actually one of the most interesting philosophical questions that we face. With a community of more than 2 billion people, all around the world, in every different country, where there are wildly different social and cultural norms, it's just not clear to me that us sitting in …
Hamilton utility customers: City is offering you an incentive to switch to e-billing
If you already have agreed to receive electronic payments or sign up for AutoPay, through which bills automatically are paid electronically, you automatically will be entered for the iPad Mini 4, said Darla Bokeno, the city's customer service superintendent. Those who sign up for both programs each will … Read More
3 Ways to Reduce the Cost of Customer Support Operations
What if you could reduce your support costs and drastically improve your overall customer experience at the same time? New customer support technology has made it simpler to automate and enhance your company's support operations in a way that boosts internal efficiency while saving you money. Read More
Apparel retailers invest in online experience, customer satisfaction
This information will allow them to improve their personalization and customer service efforts. As the millennial clothes shopping experience continues to blur the lines between online and brick-and-mortar, finding ways to creatively interact with the customer becomes more and more valuable. Retailers … Read More
Chatbots May Be Healthcare’s Artificial Intelligence Entry Point
April 02, 2018 – Chatbots and virtual assistants may offer healthcare organizations a low-cost entry point into the burgeoning world of artificial intelligence, indicates a new cross-industry survey conducted by Spiceworks. By 2019, up to 40 percent of large businesses are likely to integrate virtual … Read More
Small Accounts Aren’t Worth The Effort, So Claire Chatbot Seeks TMC Users
Three unidentified travel management companies have enlisted 30SecondsToFly's Claire chatbot, according to co-founder Felicia Schneiderhan. Claire's parent is de-emphasizing direct client servicing in favor of powering other business travel entities due to the cost and limited return of maintaining … Read More
Snapchat’s redesign: 3 reasons why middle schoolers hate it
… high school students, and young college graduates. Among the groups, only middle school-aged kids seemed attached to Snapchat. (The others preferred Instagram and Apple Messenger.) And even this youngest demographic that was partial to Snapchat had serious problems with the new interface. Read More
Moline Police add Snapchat, Instagram
MOLINE — Snapchat and Instagram are now being used by the Moline Police Department to connect with the public. "Over the past two years, we have utilized Facebook and Twitter to connect with the public in an attempt to create transparency and humanize the badge," said Moline Police Detective … Read …
What Elon Musk’s April Fool’s Joke Says About His Attitude Toward Tesla’s Financial Woes
Musk wasn't the only one to pull an April's Fool joke. Snapchat released a filter that poked fun at its rival Facebook as that company struggles with data privacy issues and Russian interference during the 2016 Presidential campaign. Snapchat's April Fool's filter lets users pretend they're uploading a new … Read …
Paxton woman dead in truck-motorcycle crash in Worcester
Police said a passenger on one of the motorcycles died from her injuries. [T&G Staff/Kim Ring]. By George Barnes Telegram & Gazette Staff. Monday. Posted at 10:49 AM Updated Apr 2, 2018 at 10:51 AM. Share. WORCESTER – A 19-year-old Paxton woman is dead and three others injured after a …