NiceBot News
A.I and Customer Experience

Insider launches Growth Management Platform with injection of US$11M Series B led by Sequoia

"Customers are demanding more personal, meaningful and smoother experiences, no matter what channel they are on. Delivering a personalized experience to each and every customer at scale increasingly requires robust AI and machine learning technologies." said Hande Cilingir, CEO & Co-founder … Read More

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Customer Service

CFPB: Complaints About Credit Reporting Agencies Almost Doubled in 2017

“Consumers also complained about the customer service they received when they attempted to set up security freezes and alerts.” Following the data breach, Equifax offered affected customers free access to its identity theft protection services, but the firm was criticized for capping the free service at one … Read More

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Customer Service

Rural residents raise concerns with TELUS telephone service

Concerns also raised by letter writers were customer service — who were not local and unfamiliar with the Peace region — and the condition of the telephone lines, with trees allegedly leaning on some of them. “The cable we have is pretty robust,” responded Tyler Mooi, senior strategy manager, … Read …

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Customer Service

Postal Service to relocate retail services currently at Hampstead Post Office

The Postal Service will consider sites that are “convenient” to customers and that meet all USPS operational needs, according to the release. The Postal Service plans to continue to offer services at the existing post office until the replacement facility is open and operating, and there will be no delivery … …

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Chatbots

Meet Ruuh, Microsoft’s AI-powered chatbot that just turned one

She gets about 600 "I love you" messages in a day, has "undying love" for Virat Kohli, considers Ranbir Kapoor as bae and also keeps the trolls away. Meet Ruuh, Microsoft's little-known AI-powered social chatbot which turned one last week. It won't be an exaggeration to say that Siri, Alexa, …

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Snapchat

Did Rihanna End Snap?

A few weeks ago pop star Rihanna and Snapchat (SNAP) made major headlines. Snapchat ran an advertisement for a game called "Would you rather." The game poses tough questions to its participants. The choices the Snapchat ad gave were "Slap Rihanna" or "Punch Chris Brown." Brown pleaded … Read More

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Snapchat

What Is Snapchat? Apparently, It’s a Camera…

In its first-ever TV campaign, Snapchat tries to demystify itself, calling itself “a Camera” and looking to drive higher awareness among its weakest demographic: people over 25. Snapchat has an awareness problem. One that cannot be solved by only spending more money. The problem with Snapchat is … Read More

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Snapchat

Snapchat Refocuses on Its Camera & AR Magic in New Marketing Push

With a fresh series of videos and a new webpage, Snapchat has composed an answer to its own question, "What is Snapchat?" In short, its answer is that "Snapchat is a camera." In an extended commercial (below) accompanying the new webpage, it's evident that the camera does quite a bit …

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Telegram

Watch Ezekiel Elliott dominate at Julio Jones Huncho Day flag football game

The Dallas Cowboys running back played in a charity flag football event called "Huncho Day on the NAWF." The event was organized by the rapper Quavo of Migos and held at Berkmar High School in Lilburn, Georgia (roughly 26 miles from Atlanta). The friendly competition featured NFL stars such as … …

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Telegram

Bullet found in closet at Bartlett High School in Webster

WEBSTER – A bullet was found in a teacher's storage closet at Bartlett High School Monday morning, according to a statement from the school district. The closet was typically locked, and the bullet was discovered by a teacher who was getting supplies, the district said. The administration immediately … Read More

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