AI continues to prove itself to be a vital tool in a data-driven, information-rich economy. Unlike traditional marketing promotions which rely on past assumptions and cannot be scaled due to an over-dependence on experienced employees, AI can reveal pertinent insights into customer behaviours and … Read More

These new customer care solutions will bring together the empathy of agents with the efficiency of bots, for AI-assisted conversations that present the facts of a product or brand while adding the personalisation of a human touch, it notes. Dimension Data, in its Top IT trends in 2018: customer experience … …

Gary Miles, GM and CMO at Amdocs shares meaningful insights for CMOs to deliver a consistent brand experience along with pro-tips to ace the personalization game. According to Gary, design thinking and partnering with the CIO is a great way to approach the digital transformation challenge. Read More

Customers will use social media to complain about everything—they complain about their frustrations with work, they complain about their crazy relatives, and they complain about poor customer service or bad experiences with brands on social media. Not only will they complain to their friends and … Read More

Using the Attunity solution, the Company's IT team can now analyze and deliver complete views of its customer data for various business units. These groups can leverage the improved profiles to provide better customer service, enable cross-sell opportunities and be even more responsive to customer … Read More

What began as stop-and-go email chains and in-person appointments has quickly transitioned into a variety of real-time, peer-to-peer channels for customer satisfaction service inquiries. With more opportunities to ping or tweet at brands, the consumer-to-business relationship is increasingly fluid and … Read More

A lot of the buzz around artificial intelligence in enterprise organizations is going to customer-facing projects such as chatbots. After all, if your competitor has a chatbot, shouldn't you hurry up and get one, too? But a new report from Forrester Research suggests that the focus on chatbots and other … …

Companies should always disclose if artificial intelligence or chatbots are serving the customer and give them the option to speak to a highly-skilled, highly-trained, human service agent, says the study. A Hinduja Global Solutions (HGS) study says the customer service industry will experience the … Read More

The report provides a basic overview of the industry including definitions, classifications, applications and industry chain structure. The Chatbots market analysis is provided for the international markets including development trends, competitive landscape analysis, and key regions development status. Read More

Snapchat's first ever TV ad will air on TBS during the Final Four tonight (2 April), with the app seeking to raise awareness by explaining in the broadest terms what the upstart believes itself to be — a camera company. The spot, titled 'A New Kind of Camera' shows users …