Infiniti and Hyundai top in UAE customer service, according to JD Power survey
J.D. Power is well-known in the United States, offering up annual results for customer satisfaction and reliability surveys, although some say they should be taken with a pinch of salt. J.D. Power is now doing surveys in the UAE, and they've just released their 2018 UAE Customer Service Index (CSI) … …
Tele2 Netherlands tests new customer service app
Tele2 Netherlands said it's started a pilot project with customers to help improve its 'Mijn Tele2' customer service app. Around 1,000 customers will test the updated app before it's rolled out across the base. The update comes with a "conversational user interface", according to the operator, in order to … Read …
Chatbot, travel guardian, instant feedback: Malaysia Airlines’ new digital offerings
Facebook may be facing a backlash due to the recent data scandal and the current movement to #deletefacebook. However, it has not deterred Malaysia Airlines from introducing a Facebook Messenger bot, MHchat, for flight booking. The bot is one of the three latest digital initiatives (apps) the airline is … Read …
We tried Cleo, the UK personal finance management chatbot that’s currently growing rapidly in the …
UK-based Cleo, an AI-powered personal finance management (PFM) chatbot with 120,000 users in its home market, entered the US in late February. Since then, it's reportedly been signing up 1,000 users per day to an alpha version of Cleo that's working on a US dialect. The chatbot provides insight … Read …
FCM chatbot update includes travel manager features
FCM Travel Solutions has announced it is enhancing its AI chatbot application Sam with extra features for use by travel managers. Sam blends AI technology with the help of FCM consultants to deliver personalised information to business travellers' mobile devices through a chat-based interface. Read More
Dearborn Man Using Snapchat To Get Teens’ Nude Photos: Police
According to police, the man was talking to the girl on Snapchat, pressuring her to send a nude photograph. Once he received it, he threatened to expose her if she didn't send more, police said. St. Clair Shores Police and the Macomb Area Computer Enforcement unit of the Macomb County …
Snapchat lays off another 100 employees as stock price takes a nose-dive
“Late last year, we asked senior leaders across Snap to look closely at their teams to ensure they had the right resources and organisations to support their missions,” Snapchat's chief strategy officer, Imran Khan, said in a statement. “Tighter integration and closer collaboration between our teams is a … Read More
Snapchat Note To “Watch It” Prompts Naugatuck HS Student’s Arrest
Extra officers are at Naugatuck High School because of a Snapchat post in which a self-described “stressed out” student said “teachers better watch out for me this week,” police said Tuesday. The message on the popular app was widely perceived as a threat, and the teenager was charged with breach … …
Roskomnadzor wages a war that Telegram may win
The requirement of the Federal Service for Supervision of Communications, Information Technology, and Mass Media (Roskomnadzor) to provide Telegram encryption keys to the Federal Security Service (FSB) of the Russian Federation is about to expire on these days. The point is that the current … Read More
Iranian government set to block hugely popular Telegram messaging app
Iran's government is set to permanently block the immensely popular Telegram Messenger messaging service by April 20, according to a statement by a government official cited by Mehr News Agency on March 31. Dubai-headquartered Telegram Messenger, created by self-exiled Russian Pavel Durov, … Read More