These analytic platforms collect customer experience insights from various channels in a cohesive manner. They also help marketers to make smarter and informed marketing decision. Many on the service providers are integrating AI (Artificial Intelligence) and big data analytic capabilities to their … Read More

… event organized by Argaam Investment Company for "The Best Brokerage Company In Customer Service”, according to the survey conducted by the … Chief Executive Officer of Derayah Financial, said: “We are proud to have been recognized as the best brokerage firm in the field of customer service … Read More

Beyond its claim as inventor of the chicken sandwich, Chick-fil-A may best be known for its above-and-beyond brand of customer service. Few stories better exemplify that tactic than that of Madison Thomson and the lost flamingo, which become an Internet sensation in the town of Comack, New York. Read More

Over the last several years, Zendesk has been making the transition from a company that caters mostly to small businesses to one with larger enterprise customers — and their revenue reflects that. The company announced it has crossed the $.5 billion annual run rate since its last earning report in … …

Chatbots are one of the buzziest technologies in fintech but there is already a divide on whether they help or hinder the digital banking experience. Popular automated savings app Digit, which made messaging its primary interface in 2015, ditched the design model in recent months. While initially … Read More

Facebook Messenger may be the dominant force as a platform for brands' chatbots, but Apple is now hot on its tail. The launch of iOS 11.3 sees the arrival of Business Chat, an integrated feature in the Messages app. It provides a direct route through to a chatbot or customer …

The chatbot developed for HLB is set to assist two main core support functions – Human Resource and Branch Operations. It will take over in answering staff queries on policies and procedures, a function previously undertaken by staff members from the two divisions. By learning and automating the … Read More

The features addition announcement is the latest in a series of design updates Snapchat has made in the past few months, including a major overhaul of the app's interface design. After updating the app, users can start a group video call by tapping the video icon in an existing group …

In addition to potentially opening an office, the company is developing a content deal with the MiSK Foundation, a Saudi youth empowerment organization chaired by Crown Prince Mohammed bin Salman, according to one of the sources. The partnership would provide Snapchat workshops and training … Read More

If you ever wanted to video chat with 16 of your closest friends and family all at once, you can now do that and more thanks to a new Snapchat feature announced on Tuesday, April 3. In today's connected world, what could be better than using one of the most …