Tomorrow in the Scottish Highlands, Rolls-Royce and National Geographic will launch the all-wheel drive Cullinan on an extreme around-the-world engineering durability test that will be documented with films and photography posted daily to Rolls and National Geographic social media. Branded “The … Read More

The following comes from Kevin Brown, CEO of GigRev.com and partner of Digital Music News. Gigrev is a white label fan platform that works alongside social media platforms but gives artists and labels the tools to connect directly with fans while providing a subscription platform to sell premium content. Read …

Diving a bit deeper, an overwhelming majority of email marketers (97 percent) are confident that artificial intelligence and machine learning can personalize email content to an individual's specific interests and improve the customer experience, according to a new market research study from The … Read More

“HALI has allowed us to automate time-consuming and routine tasks. This allows our staff to focus on greater productivity and efficiency towards improving the overall customer experience. Innovative digital initiatives such as this will help us create a more engaging and rewarding employee experience,” … Read More

That promises to enable enterprises to surface any data to drive deep and intelligent customer experiences. "As we further move into the era of AI computing where data is king, there is a new battleground at the data layer," Wood said. "Adobe and Salesforce are emerging as two front-line combatants, … …

SAN FRANCISCO–(BUSINESS WIRE)–Today Zendesk, Inc. (NYSE: ZEN) announced it surpassed a $500M annual revenue run rate, making it the fastest growing dedicated customer service and engagement platform. The company also launched Guide Enterprise, a new enterprise product with … Read More

Spring Creek residents have complained about poor internet and phone service, and the Attorney General's Bureau of Consumer Protection … Businesses reported reasons as service interruptions, 79.69 percent; too slow, 65.75 percent; not receiving advertised speed, 59.36 percent; customer service, … Read More

We're excited for the opportunity to bring reliable repair service and exceptional customer service to Bay Street and the surrounding areas.” uBreakiFix Bay Street is located at 357 Bay Street Toronto, ON M5H 4A6 and can be reached at: (416) 639-2101. For more information and to view a service menu, … …

Cut to the chatbot. Once belonging to a sect of trivial and gimmicky digital implementations, the bot has become integral to servicing customers through advances in artificial intelligence and natural language processing. Today's automated chat interfaces allow brands to differentiate their services, adapt … Read More

Tech blogs have been abuzz with articles about chatbots and the future of customer service. If you have ever been online and had a box pop up asking if you need help, you know that chatbots are the computer programs designed to simulate human conversation, especially over the Internet. Headlines … …