Social media users answer ‘love’ riddle with adorable to ridiculous responses
Social media users answer 'love' riddle with adorable to ridiculous responses. How you define 'love' without using the word itself? Couple in love 1 Couple in love. By Emily Chudy, Press Association. April 3 2018 7:42 PM. 0 Comments … Read More
Cristiano Ronaldo’s sensational goal – how social media reacted
Cristiano Ronaldo proved there's still plenty left in the tank with this overhead kick against Juventus in the UEFA Champions League. It was a goal so good that it brought Juventus fans to their feet. Here's how the world of social media reacted to Cristiano Ronaldo's sensational overhead kick. Seen …
Government crack down on gangs using social media to incite violence and fuel rise in killings
Gangs will be stopped from using social media to incite violence under Home Office plans, as it admits apps have helped to fuel a rise in knife and gun crime. The Home Secretary is preparing to announce measures to crack down on the way photo sharing apps like Snapchat and …
The power of conversational experiences
According to the Chartered Institute of Marketing, four in five marketers now believe experience to be a stronger driver of brand performance than communications. As AI and voice user interfaces (VUIs) become widely adopted in people's homes, the experiences brands can deliver will become much … Read More
Interview with Des Cahill, Executive Marketing Leader, Oracle CX Cloud Suite
AI plays a big role in that real-time understanding as well as behavioral analytics on digital and IoT data. Finally, if you have real-time insight about a customer, you have to be able to deliver that insight in the channel of the customer's choice, when the customer wants it. That's …
IBM Earns Top Marks from Frost & Sullivan as a Leader in Customer Value Within the Integrated …
IBM maintains continuous investment in innovation to further enhance scalability and reinforce the use of AI and predictive analytics. … Watson Commerce gives commerce professionals the power to create seamless experiences that customers want and value, monitor trends and behaviors, and … Read More
How Apple Business Chat Optimizes Messages App as Customer Service Tool
Apple on March 29 introduced Business Chat, an online service that's still in beta test, but provides a way for consumers to communicate directly with companies via the Messages app on their iPhones and iPads. Business Chat is launching first with 10 well-known corporate brands, which Apple plans to … Read …
‘Excellence in Customer Service’ Award for MKM Kirkcaldy
MKM's branch in Kirkcaldy has won top prize for 'Excellence in Customer Service' at a regional business award ceremony. MKM Kirkcaldy scooped the award at a special gala dinner for the Fife Business Awards, at the Glen Pavillion in Dunfermline. The Excellence in Customer Service award celebrates … Read More
Enterprise Life Introduces New Payment Platforms for Policyholders
Enterprise Life, the leading life insurer in Ghana and a subsidiary of the Enterprise Group, in pursuit of its Legendary Customer Service Agenda has introduced new and innovative payment platforms for its cherished policyholders. The rationale behind this innovative move is to create a range of payment … Read More
Snapchat rolls out group video calls for up to 16 PEOPLE and new feature that lets you tag other …
Group video chat wasn't the only new feature Snapchat unveiled on Tuesday. In addition, the firm said it's bringing a tagging tool to the app, which had been reported to be on the way since last month. To tag a friend, users insert the '@' sign, type out their friend's …