Despite privacy backlash, Facebook won’t extend its strict European standards to the rest of the …
The General Data Protection Regulation (GDPR) is billed as the biggest overhaul of online privacy, giving Europeans more protections for their data than ever before. Zuckerberg said Facebook was already in compliance with many parts of the law ahead of a May deadline. He said the company wanted … Read More
Why we should all cut the Facebook cord. Or should we?
In this November 2017 photo, Facebook CEO Mark Zuckerberg meets with a group of entrepreneurs and innovators in St. Louis. Zuckerberg is preparing to testify before U.S. Congress over Facebook's privacy fiasco. (AP Photo/Jeff Roberson) … Read More
Facebook survey asks users if it is ‘good for the world’
Facebook has scrambled to win back trust after the Cambridge Analytica scandal and the leaked 'ugly truth' memo. The company has made it easier for users to delete their data, dump third-party apps in bulk and started rolling out news verification tools. Now Facebook just wants to know what you …
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The Philippines is driving Twitter’s growth in APAC, says the social media’s MD for SEA
At the start of his roundtable discussion with Philippine media, Arvinder Gujral, Twitter's Managing Director for Southeast Asia, readily admitted why he had a huge smile on his face.: the social media platform has been enjoying tremendous growth the past couple of years. It was a remarkable turnaround … Read More
Why a Minnesota National Guardsman was assigned to monitor social media for scams
PAUL, Minn. — The Minnesota National Guard has assigned someone to monitor social media amid growing concern about scammers using soldiers' identities on Facebook and other places. … Such scams can appear on Facebook, dating sites and other social media platforms, military officials said. Read More
Siri Daly’s Blog: Stripping Away the Filters of Perfect Parenting on Social Media
There's no denying that social media has changed our world. We've become accustomed to capturing our daily routines and posting them, all while carefully curating the images to show what we want to show. (Does anyone actually believe the “no filter” hashtag?) The whole thing feels incredibly real … Read More
Are financial institutions ready for the Fourth Industrial Revolution?
In addition, 86% of business leaders in the sector claim they are already using AI to improve operations, and global banks such as JP Morgan are already pioneering the use of AI to predict market trends. … The result is a seamless yet personalised customer experience that garners long-term loyalty. …
Lower natural gas rates will save average Richmond Gas Works customer 10 percent beginning in …
Richmond Gas Works customers will see a 10 percent drop in their monthly bill beginning next month. … Richmond Mayor Levar Stoney proposed increasing the natural gas distribution and fixed customer service charge by 3.25 percent in his budget pitch to the Richmond City Council last month, … Read More
How Leadership Development Impacts Customer Experience
One example of this is UPS, which is consistently rated as the parcel delivery service with the best customer experience. UPS has built a culture of customer service, entrepreneurship, and safety. It encourages all employees to step up as leaders and has a strong track record of promoting from within. …