SAN FRANCISCO (Reuters) – Facebook Inc (FB.O) Chief Executive Mark Zuckerberg said on Tuesday that he agreed “in spirit” with a strict new European Union law on data privacy but stopped short of committing to it as the standard for the social network across the world. Read More

"People said they felt more unsatisfied with their life, and were looking forward to resuming their Facebook activity." Vanman says it's the social disconnect of being off Facebook that could be leading to the lower levels of reported well-being. Quitting Facebook temporarily can be good to escape the … Read More

Facebook, the giant networking room of the world. Twitter, the arena of thoughts. Instagram, where the idealized and idolized reign. These three social media platforms contribute to building a presence and connecting with others in today's world. Social media networking sites have become staples of … Read More

The group of students behind this new social media campaign will be the first to say that the voices of Latino, African American and Asian victims have barely been heard. They want this campaign to get the message out, that they want change as well. Andrew Vong, 32, of West …

The advent of the internet and social media has greatly improved the global dynamics, not excluding the business landscape, and inevitably the economy. As various sectors bloom through the utilization of various social media platforms, the social sector should not be left behind, but should jump on this … Read More

This statement in the company's 2017 growth plan: “enhancing digital capabilities and the use of technology to dramatically elevate the customer experience,” highlights McDonald's priority and commitment to technology. Central to McDonald's and really any fast-food business is the need to keep costs … Read More

You are looking for a customer service offering that delivers superior service level, a simple implementation process, and access to real-time data. You want to reduce the average handle time per call by as much as 25% while increasing quality of service and improve efficiencies, reliability, and customer … Read More

Robert Byrne, senior manager of consumer insights for research firm Technomic, presented on what drives loyalty beyond the loyalty program during CSP's Loyalty Forum, which was held March 27-29 in Chicago. Byrne said customer service is the key driver behind convenience-store visit satisfaction, … Read More

“The acquisition also includes proprietary order management and visibility technology that features real-time tracking and a customer service portal for rapid response and resolution. This technology will serve as the ultimate tool for customers who are seeking greater shipment visibility and customer … Read More

A chatbot is a computer program which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test. Chatbots are typically used in dialog systems for various … Read More