4 trends retailers should be prepared for this year
We can expect that the companies shouting the loudest about AI will be forced by retailers to put up or shut up. They'll need to show accessible and transparent examples of how AI is driving revenue, stronger customer engagement, and better customer experiences on-site and off. For many reasons, this … …
Rest Industry Super launches new brand
"We have a huge data transformation project happening at the same time, in order to gain a better understanding and knowledge of our customers through data and insights. We use MaritzCX, a customer service platform that supports our VoC program, and we also use Marketo, which we're optimising … Read More
Heavy Turnover? Six Easy Ways to Spur Happier Agents
Despite serving as the heart of customer service teams, agents are less engaged in the workplace than ever before, contributing to a turnover rate of nearly 50 percent. Losing employees is also an expensive process as it can cost a single contact centre more than US$300,000 a year to recruit …
Snapchat Gets Group Video Chat Feature, Supporting 16 People at Once
Photo-sharing platform Snapchat has introduced a new Group Video Chat feature that will make connecting with friends and family more fun. It also introduced Mentions, allowing users to easily tag other users in their Snaps. "Today, we're excited to introduce Group Video Chat on Snapchat!" parent … Read More
Arlington, here’s your newest burger. It comes with ‘bourbon bacon’
Little Road might have lost a busy barbecue joint, but it gained a designer burger grill. Herbie's is the newest restaurant from Paul Lovato, a partner in Jambo's Little Road location before the big split into two locations on West Division Street and in Pantego. Herbie's is much simpler than …
Altoona school board challenger wins election
ALTOONA — Altoona school board challenger Rick Risler knocked off incumbent Michael Hilger in Tuesday's election. Risler tallied 750 votes compared with 549 for Hilger, a board member since 2011. Hilger was the only one of five board members up for election this spring. Board members are … Read More
Eau Claire man gets prison for marijuana distribution
MADISON — An Eau Claire man will spend 32 months in federal prison for conspiracy to distribute marijuana. Jason Weller, 34, pleaded guilty to the charge in March. During the course of an investigation of a marijuana conspiracy operating in the Eau Claire area, officers became aware of Weller's … Read …
5 tips to help you get a job
Don't get too excited: An organized resume and an updated LinkedIn profile are still needed, but a few additional exercises can also help you discover your dream job. (Thinkstock). WASHINGTON — There's no doubt about it: Job searches are stressful. There are cover letters to craft, resumes to send … Read …
How to take the perfect Instagram photo: Influencer, 19, reveals her secrets for amassing …
She now posts flatlays of products and food staples, as well as daily Instagram Stories involving polls and templates, that are contributing to her rapid gaining of followers. And according to her, gaining thousands of followers is as easy as using all of the 'shareable' features the app has to …
The weird world of virtual models
British photographer Cameron-James Wilson was responsible for the virtual model, and initially he kept her fraudulent nature under wraps, even replying to messages as her on Instagram. Shudu's account is full of trendy-looking model shoots with a single image purportedly taking several days to create … Read More