Illinois courts clash: Does limiting juvenile offenders’ social media use step on free speech?
“I need you to clear your social media,” Judge Kristal Royce Rivers said during his sentencing, according to a higher court ruling. “If you have pictures with you and gang members, if you have pictures with you throwing gang signs, pictures of you even pointing your finger at the screen …
7 Creative Ways to Boost Your Social Media Strategy
Despite recent criticism among business and political commentators, social media networks remain some of the most important and unifying internet platforms. More than 2.5 billion people use social media networks, and that number is expected to grow in the coming years. Marketers must rely on more … Read More
Three Signs It’s Time To Pivot Your Social Media Program
Pivoting your marketing tactics is a way of life in the digital age. Market dynamics can change in a blink of an eye and marketers need to respond quickly by tweaking or completely pivoting their programs. Social media is particularly vulnerable to the whims of the market and public opinion, …
AI’s Missing Ingredient: Intelligent Content
We are carrying a lot of technology debt that is hampering the truly seamless AI customer experience. When the systems we already have don't interact, and companies continue to build point solution silos, duplicate process across business units, or fail to take a holistic view of their data, content and … …
The role artificial intelligence has to play in retail
… get with using these devices in the home, the more data the AI will have to work with. AI will be able to spot opportunities for retailers to provide proactive customer service. It'll be able to predict what customers want before they ask for it – saving retailers time …
Coherent Path CEO to Speak at Oracle’s Modern Customer Experience
BOSTON–(BUSINESS WIRE)–Coherent Path, the email marketing calendar company, today announced that its co-founder and CEO, James Glover, will present at Oracle's Modern Customer Experience, taking place April 10-12 in Chicago. His session, “Robots Do It Better: Using AI to Take the … Read More
Skyscanner adds no-fee train booking feature to app
The new train service is powered by Trip.com, the international travel booking service owned by Skyscanner's parent company, Ctrip. Trip.com will also facilitate bookings and provide 24-hour customer service. "Being part of the Ctrip group allows us to take advantage of elements of Ctrip's technology … Read More
Matts Monitors – A “Customer Service Focused” Company.
Matts Monitors Ltd was formed in 2013 as a privately funded limited business and specialises in process analysis and monitoring, roadside air quality monitoring, CEMS, construction monitoring and indoor air quality monitoring. The Matts Monitors team have a wealth of knowledge with over 60 years … Read More
How Consumer Expectations For Service Are Changing
Today's customers won't settle for brands, retailers and organizations that offer limited or restrictive services. Instead, they'll seek out companies who recognize their needs and offer seamless assistance when or—better yet—before support is needed. In a digital marketplace full of viable competitors, … Read More
What You Need To Know About Chatbots
You may be looking at a chatbot. These innovative bots represent of a huge new shift in digital marketing, and are proving to be highly valuable for companies across a huge range of industries. So what does this mean for you and your business? Do chatbots make sense for your …