Want to change Facebook? Don’t delete your account—use it for good
The backlash against Facebook in the aftermath of the Cambridge Analytica scandal has prompted a similar movement—except in this case, the target is the social-media platform itself. The #DeleteFacebook campaign gives voice to widespread concern over the lack of privacy in digital environments. Read More
Clubface-Golf.com and 59club Partner Partner
The specialised golf social network; Clubface-golf.com have partnered with industry-leading customer service benchmarking and training provider; 59club to further advance channels of communication between the golfer and club. The force behind a partnership between two organisations each famed … Read More
9 expert tips on avoiding the pitfalls of customer service
A wave of successful startups – Uber, Airbnb, and Deliveroo – have a social media element at the heart of their core business strategy. They operate primarily on social channels, and that has put other businesses under pressure to ensure they offer the same customer service. Social media platforms … Read …
Social media: the next frontier in customer service
It's all about social media right? Think again. The number of people using messaging apps overtook social networks two years ago. Globally, more than two billion log on to one of the top five messaging apps every month. In China, Tencent just announced that its WeChat platform hit a milestone …
Direct Selling Market and the Effects of Social Media
The report also indicates that the direct selling industry has shown sustained growth with a 3-year compound annual growth rate (CAGR) of 5.2% from 2013 to 2016. Direct selling strategies are significantly impacted by the rise of social media platforms, as new strategies and consumer preferences are … Read More
Face to Facebook: Who on the Hill Holds Stock in Social Media Giant
Nearly 30 lawmakers hold stock in Facebook — including three who could soon be grilling its CEO, Mark Zuckerberg, about a British company that usurped his firm's data without user consent to possibly help steer elections. Twenty-eight members listed stock in the social media giant, according to Roll … Read More
Social media: the next frontier in customer service
It's all about social media right? Think again. The number of people using messaging apps overtook social networks two years ago. Globally, more than two billion log on to one of the top five messaging apps every month. In China, Tencent just announced that its WeChat platform hit a milestone …
How AI Can Create Conflict within Businesses – and What to Do About It
Companies – from early stage startups to mature corporations – know how huge the opportunity with AI is and are using every resource possible to bring AI into their products and services, in order to create exceptional consumer or customer experiences and stay competitive. With the pressure on to … Read …
How artificial intelligence will impact re/insurance customers: SCOR’s Jennifer Coleman
Even in its fledgling stages of innovation, AI has altered and improved the customer experience, driving efficiencies in underwriting, claims processing, risk analysis and product development. AI will augment re/insurers' capabilities to analyze risk and design new products as it frees up re/insurance … Read More
Making chatbots work for you
Businesses have no choice but to introduce AI in the form of chatbots and virtual assistants to help out. But to deliver an excellent customer experience, not just control costs, theses chatbots must not be viewed as an alternative channel, they need to be an integral part of every other …