Our modern forms of social media have only been around since the turn of the millennium, but ways of documenting social relationships have existed since at least the Renaissance. We have Facebook, Twitter, and Instagram, but long ago, traveling scholars would collect entries in literal “friendship … Read More

The era when humans interacted mainly by gathering in physical space, or maintained personal networks through one-to-one connections, has drawn to a close, and the next generation won't even really understand what that era was like. Social media has changed the meaning of human life itself. Read More

These collectively bring to life PropertyGuru's role as a trusted advisor to property seekers, and signal the advent of a new era of customer experience in the property sector. An industry first, the new websites and mobile apps, leverage Artificial Intelligence (AI) to make every property search a highly … Read …

The most immediate benefit to AI is how it can free up time for other things — both in the office and elsewhere. At work, IBM's Watson Assistant is a great example of this. While it deals with answering customer queries, you have more time to focus on other forms …

(See Telefónica Takes Aura AI Tool Into 6 Markets.) While at MWC in Barcelona we met with Juan Manuel Caro Bernat, director of operations and customer experience at Telefónica, to learn how Telefónica is applying big data analytics and machine learning not just in its customer-facing activities but … Read More

Are You Better At Customer Service Than Your Dentist? In his book, the first example that captured my attention is the experience he had with a new dentist. Joey not only shares the emotional roller coaster of a dental appointment, but he illustrates the contrast between your typical dentist and …

Recipients of the CRM Service Leader Awards are determined through an extensive process and proprietary rating formula. The editors of CRM Magazine survey leading industry analysts and consultants for their impressions of the vendors' offerings, company direction, customer satisfaction and overall … Read More

Jumia Food has unveiled an app to grow its online food delivery business and improve customer experience. The improved platform … “We are committed to delivering the best digital services to our customers, while guaranteeing speedy delivery of food to your locations. Improving our App is part of our … Read …

Many of us now use small doses of AI in everyday life (like Siri, Google Assistant, Alexa, and everything smart home), but hotels are putting this once-sci-fi technology to more widespread use. From concierge robots to personalized rooms to lively chatbots, your next holiday may include help from some … Read …

Microsoft today that it has created the first technological breakthrough that can allow people to have a natural conversation with chatbots. Many existing chatbots allow you to have a conversation with them, but you need to be clear, simple and straightforward so that the chatbot can understand what you … Read …