Bill Would Create Federal Customer Service Standards
A pair of lawmakers want federal agencies to provide more consistent—and better—customer service for the millions of people who interact with them on a daily basis. In an effort to improve the government's dismal customer experience, Reps. Barry Loudermilk, R-Ga. and Gerry Connolly, D-Va., … Read More
Microsoft AI knows when to (politely) interrupt conversations
Most AI assistants can't really hold a conversation. They're fine with I-go-you-go dialogue, but most humans aren't quite so timid — they know when to interrupt, and when to restart chat when there's an awkward pause. Microsoft wants to fix that. It just upgraded its Xiaolce chatbot AI with "full …
Microsoft believes it’s made a breakthrough with its AI-powered chatbot in China
They're not usually tied to individual devices like the aforementioned personal assistants, but the end-purpose of "talking" to a user to figure out what they need is common between the two, leading chatbots to be found often as a first line of defense between a customer and an actual human …
BlackBerry sues again – this time it’s Snapchat for patent infringement
To make up for its decline in revenues since ditching the smartphone market, the Canadian tech company has been sifting through its patents to find new opportunities for licensing deals, and lawsuits against companies it believes have been infringing on its IP. The latest lawsuit accuses Snap of … Read More
How to Share Custom Lenses & Filters with Friends That Won’t Disappear
In late-2017, Snapchat debuted Lens Studio, a way for anyone to create their own augmented reality "world lenses" that can be shared to anyone with a Snapchat account. If you don't mind spending money, you can even create custom face lenses and basic overlay filters for special events. And while … …
BlackBerry Goes After Snapchat in Saddest Patent Lawsuit Ever
BlackBerry is gradually feeling out its new niche as a veritable patent troll. Following a complaint it filed against Facebook last month, the company has filed fresh litigation against Snap, creator of Snapchat, for allegedly infringing its messaging patents. Bloomberg first reported the lawsuit on Tuesday. Read More
Dallas Cowboys say Sanjay Lal’s coaching style is a good fit for receivers
Jones raved that Lal was a “real find” for a team that struggled in its passing game a season ago. “He was one of the most sought-after coaches in the off-season that I've seen in a long time,” Jones said at the Senior Bowl. “He is outstanding at coaching receivers …
A ‘shot in the dark’ Oregon trail led outfielder AJ Balta to TCU
A.J. Balta is acknowledged by his teammates and the crowd after a 4-3 win over UC Irvine on March 2 at Lupton Stadium. Balta drove in the winning run with sacrifice fly in the bottom of the ninth. Bob Haynes Special to the Star-Telegram. By Stefan Stevenson. sstevenson@star-telegram.com. Read More
Iran’s Government Bans Crypto Telegram App – More to Come?
Telegram App – a messaging service used by 40 million users and most blockchain projects, just concluded its record-breaking second round initial coin offering (ICO) and Iran's government isn't the least bit happy. The app is extremely popular in the authoritarian country and has played a large roll in … Read …
China – LinkedIn China names president
LinkedIn has announced that it has appointed Jian Lu as President of LinkedIn China with immediate effect. Jian will oversee LinkedIn's business and R&D in China. Jian Lu will report to Mohak Shroff, Senior Vice President & Global Head of Engineering, LinkedIn. Prior to joining LinkedIn, Jian was a … Read …