Zuckerberg: Most of Facebook’s 2 billion users should assume their data has been compromised
Facebook CEO Mark Zuckerberg today revealed that all of its 2.2 billion users should assume their public data has been compromised by third-party scrapers. The source of this vulnerability is Facebook's search function, which allows anyone to look up users via their email address or phone numbers. Read More
Zuckerberg: I’m still the man to run Facebook
Despite the turmoil that continues to surround his company, Mark Zuckerberg has insisted he is still the best person to lead Facebook. "When you're building something like Facebook which is unprecedented in the world," he said on Wednesday, "there are things that you're going to mess up. "What I … Read …
Chris Singleton’s column: Beware of social media reminder
It seems like every day I find myself reminding people to watch what they say or do on social media websites. My advice usually goes out to everyone, including athletes of course. Social media can be a good – and bad – tool for athletes these days. The advantage of …
Social media ‘misinformation’ and the impact on police response
For many people, social media is a go-to outlet for speaking out, sharing important milestones or trying to keep up to date on community news. The rate with which information and news updates are posted on platforms like Facebook, Twitter, Instagram and Snapchat can be overwhelming for police … Read More
How This Social Media Maven Pushes Through The Noise
You've probably seen that phrase on a mug somewhere (or even used it to jumpstart your day). Curious where it came from? Well, Elena Hansen can tell you the story. As the founder and CEO of SWIM Social, a full-service social media agency, Hansen developed strategic messaging around … Read More
CCW is Going Back To Las Vegas To Deliver World-Class Service with Speed and Efficiency
LAS VEGAS, April 4, 2018 /PRNewswire-iReach/ — Customer Contact Week, the largest and most comprehensive event for CX and customer service professionals, returns to Las Vegas this year, June 18-22, 2018. This exciting event is projected to attract over 2,500 senior decision makers who … Read More
Take Your Business’s CX to the Next Level in 2018 With These 6 Trends
Let's face it, people typically don't like dealing with customer service. The hold times, the generic questions (and answers) given by the Customer Support Representative (CSR) are enough to turn off most customers. By personalizing the customer service experience, businesses can drastically improve … Read More
Travel chatbot service shifts focus to travel management companies
"Selling to a few, selected TMCs worldwide will allow us to focus stronger on building an innovative product rather than making sure we have strong customer support that can cover hundreds of small business clients." The company plans to keep its existing platform open, but it will not invest in …
AI assistants head to the office
A report by US-based IT professional network Spiceworks has revealed the rise of digital assistants in the workplace. Artificial intelligent (AI) chatbots and voice-activated devices are becoming more commonplace in homes, smartphones and even in the cars, so it's inevitable that this budding technology … Read More
Snapchat is making a play for parents with new ad
She wrote, “by framing itself as another milquetoast social app designed for flaunting idyllic vacations and family reunions, the ad completely ignores what makes Snapchat appealing in the first place. Those highly curated shots are already going up on Instagram Stories. Snapchat is the place where you … Read More