Facebook said that most of its two billion users likely have had their personal information scraped and shared by third-party developers without their explicit permission. The statement dramatically raises the stakes in a privacy controversy that has dogged the company for weeks, spurred investigations in … Read More

Facebook on Wednesday listed a number of new data access restrictions as the social media company looks to reassure end users that their personal information will remain private. The new measures, detailed in a post by Facebook CTO Mike Schroepfer, limit the personal data that apps can collect … Read More

The Wrap has partnered with Canvs, the emotion measurement company, for a weekly look at some of the characters and personalities that have TV viewers the most worked up on social media. The data below covers March 28 through April 3 and is drawn from the most emotionally reacted-to television … …

It's stale news that 2018 has been the year of crypto regulation so far. World authorities have employed various means to cripple the exponential rise of the blockchain-based virtual currency ecosystem, including pressuring social media platforms and search engines into banning cryptocurrency related … Read More

The stock market's selloff has disproportionately hit social media stocks. Turmoil over Facebook's data usage practices triggered a steep selloff in shares of Twitter (NYSE:TWTR) and Snapchat (NYSE:SNAP). Facebook, Twitter and Snap shares are down -20%, -25% and -40% from their year-to-date … Read More

Agencies rolling out these bots have to accept they might make big mistakes or offend people, and figure out how they will change the role of customer service staff, rather than replace them. Agrawal says “the human touch, the human conversation, will still play a very significant role” in future, …

CapitaLand also pointed out that the data from the all-in-one service can provide insights and knowledge for retailers. "For CapitaLand retailers, we strive to translate insights into business outcomes – whether that be increased productivity, improved sales or better customer service," Mr Lim added. Read More

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AI-powered assistants and chatbots may be smart about the things they know (which they Google for) or can control (by sending hubs to do the work). They are, however, not so smart when holding a conversation. Talking to one is more like a Q&A interrogation rather than talking to someone …

A leading research firm Zion Market research added a recent report on “Chatbot Market: Global Industry Analysis, Size, Share, Growth, Trends, and Forecasts 2016–2024” to its research database. The Chatbot Market report analyzes the comprehensive overview of the market comprising an executive … Read More