Iconic Fleetwood Mac banger is now back on the Billboard charts more than 40 years after it was first released, and it's all thanks to one little tweet. Some sassy soul who goes by the name of @bottledfleet on Twitter posted the video above on March 23. WATCH MORE: Man …

The exchange of data and advertising for free access to services underpins tech firms such as Facebook and Google. Companies providing free access to goods or services that effectively monetise the user as a product have flourished; those that haven't, such as traditional newspapers, have struggled. Read More

Facebook released a lengthy update today (April 4) explaining the ways it plans to change its data practices, in the wake of the Cambridge Analytica scandal, where it believes at least 87 million users' data was improperly shared with the analytics firm that consulted on the Trump election campaign. Read …

One of the more understated but intriguing statements in Zuckerberg's Vox interview this past Monday was his public acknowledgement at long last that the company uses computer algorithms to scan all of our private communications on its platform, including Facebook Messenger. While users could … Read More

Paddy Jackson was also cleared of sexually assault. Thousands of people used social media to voice their anger over the verdict under the hashtags #ibelieveher and #suemepaddy. The commentary came after repeated social media postings during the trial which had led to fears people are breaching … Read More

The combined partnership will bring to market an end-to-end omnichannel conversational customer experience for enterprises. The world's first and only Speech-to-Intent™ solution integrated with the most proven enterprise class digital virtual assistant will deliver the promise of AI in voice and beyond. Read More

Adopting an AI solution means that retail brokerages can concentrate on directing their capital toward growth and customer experience, and avoid the costs of back office procedures, administration, and compliance, especially when ESMA's rulings and other regulatory evolution has created an opaque … Read More

Abu Dhabi National Exhibition Center (ADNEC): Their challenge is related to the customer experience. “We have three types of …. 3- Cogtalk, Etihad: It offers customized Artificial Intelligence services, by combining AI with customer experience (sales and customer care). 4- Dicedream, Miral: This video … Read More

A strong case can be made that for businesses not large enough to compete successfully on price with big-box or huge online sellers, the differential between winners and losers will be customer service. Forging a solid, winning customer service team, though, requires effort and energy from top … Read More

Chris Haggis, Senior Vice President of Customer Success at NewVoiceMedia, adds, “Gainsight Pulse is a fantastic opportunity for Dennis and NewVoiceMedia to have a dialogue with the wider Customer Success community. The last 10 years have seen a significant shift from customer service to … Read More