The surging popularity of social media is testing one of the most basic constitutional rights: the public's ability to criticize politicians. And a recent legal settlement in Maryland may cast new light on this controversy. On Monday, Maryland Governor Larry Hogan and the American Civil Liberties Union (or … Read More

After you have a good idea of the types of requests you wish to handle, it's time to evaluate the types of AI that can be utilized. This highly depends on the expectations of your customers and the type of user experience you want to present to your customers. The …

Last year saw you invest in emerging technologies (artificial intelligence, chatbots) to both personalise the advertising experience and generate results. … Working together, this video/chatbot combo will cover the customer journey from seeing a product, all the way through to ordering and paying for it. Read More

AI speeds up not just the listing process but the selling process as well. Overpricing is a common mistake that results in unsold items, which in turn creates a negative experience for sellers. Overcoming this with AI-driven price recommendations will improve the user experience as users can successfully … Read More

'As a customer service organization, our team in Tulsa is dedicated to supporting our subscribers,' said Karen Modlin, corporate spokeswoman for DISH Network, in a statement. 'Several factors, including changes in technology and enhanced online resources, have reduced the volume of calls and … Read More

This webinar dives into findings from the Genesys State of Customer Experience report, based on a poll of 2,000 consumers and 1,300 businesses across the globe. The report highlights the disconnect between consumers and businesses across customer service expectations, technology preferences … Read More

Current participants, as well as those eligible to participate, can now call 1-800-542-2661 (or 502-573-7925) from 8 a.m. to 11 p.m. Monday through Friday for all their customer service needs. “Today more than ever, businesses need to grow to meet their customer needs, and one need we have seen is … …

Along with financial performance, the Altice-owned company has been striving towards improving transparency while encouraging emerging technologies such as AI and chatbots to innovate the video advertising experience. As we begin the second quarter of 2018, PerformanceIN spoke to Emi Gal, … Read More

A chatbot is, in essence, a piece of robotic software used to imitate human conversation through text chats and voice commands (a good example being Siri or Amazon Alexa). Chatbots have actually been around for a long time and they are already used in various industries and businesses to deliver … …

Microsoft says it has discovered how to teach artificial intelligence to interrupt the humans it is talking to, in a move the company says will help make chatbots feel more natural. Rather than creating a future where chatbots and assistants interrupt rudely every time we ask them to play some …