When I think about AI in a very simplistic way, it's just math; accumulating data, mapping out behaviour and writing code that translates to decision making. … Personalization will greatly enhance the online customer experience, focusing and aligning ourselves with our customers' interests and desired … Read More

According to Bansal, Flipkart is all set to pump in millions in developing AI-based solutions for promoting technology into ecommerce business and also to enhance customer experience. “The company is investing in cloud and technology infrastructure to build scalable computing capabilities in … Read More

Maryli Karske, a customer consultant who has worked with Ralph Lauren and Burberry, says the first step for founders is to accept that they may not have all the answers themselves. “At most startups, the CEO usually decides on a customer care strategy, along with everything else,” she says. That's …

Today, I'm going to share a list of customer service "baby steps." These are quick-win improvements you can make that won't cost a lot or take too much time to show results; stuff you can dig into right away that will improve your customer experience and elevate the quality of …

Latin America's largest electricity distributor Eletropaulo has signed a five-year contract with Avaya to migrate its customer service platform to the cloud. The agreement provides for the implementation of more than 800 positions of the Avaya Oceana system. The cloud migration project was designed to … Read More

Microsoft has announced that it has reached the first technological breakthrough toward making conversations with chatbots similar to speaking with another person. The Redmond-based software giant was one of the first to release a chatbot to directly interface with normal people. However, it did not go … Read More

Personal digital assistants are beginning to fill our homes, most commonly in the form of smart speakers. We're also using similar assistants online in the form of chatbots. But they all have one thing in common: talking to them isn't very natural. That's because these AIs need to listen to …

Microsoft has recently incorporated this new feature into Xiaolce its artificial intelligence-powered social chatbot in China, which has more than 200 million users in Asia. Li Zhou, lead engineer for Xiaolce explains that currently when people interact with most personal digital assistants or chatbots today, … Read More

Though not many people are happy with Snapchat's last re-design, Snapchat again released its new update that contains two new amazing features including group video calls. In order to keep users hooked to the app, Snapchat released new update this week that included two new features, group … Read More

The BBC has launched a “safe” social community app for under-13s to stop children deserting the broadcaster for Snapchat and Instagram. CBBC Buzz, a new mobile “community” for those aged 8-12, lets children swipe through their feed of ultra-short videos, GIFs, quizzes and memes based on their … Read More