Last week, a wave of Amazon customers took to social media to complain that Amazon had mysteriously shut down their Prime accounts. With Amazon's increasing omnipresence in users' lives, that means customers lost access to services such as Kindle ebooks, Prime Video, Amazon Echos, and Fire … Read More

Even benign exchanges can have perils, Blumstein pointed out, because communication is so instantaneous. “The social media rules say that you must respond to a text ASAP. So, you are sending a message simply by not responding,” he said. “As adults, we can't begin to understand the undercurrent, … Read More

We need to start talking openly and frankly to girls about beauty and about how to deal with the social challenges that are affecting them in toxic ways. The first thing to recognise is that the brave new world of social media is sucking in our children, having huge effects …

The appropriate frustration and disappointment resulting from the recent Facebook and Cambridge Analytica disclosures are making it easy to forget the personal and economic benefits of social media. For example, let's not forget that we choose to integrate these services into our daily lives because … Read More

Mr. Jeffrey Gannett, Chief Executive Officer of Macy's said in January 2018 that the company has been putting a focus on the new service and innovative delivery models to improve the experience of customers in 2017. Its efforts include the use of AI for enhanced customer experience, expanding the … Read …

As we've written about before, solving the conversion challenge often boils down to the quality of customer experience. If brands can anticipate what customers want to buy – and when they want to buy it – marketers can engage at just the right moment, with just the right deal. But …

Enterprise companies have unique challenges when it comes to offering the information most valuable to their customers. They have many contributors, often in disparate locations, and they serve the needs of millions of customers. In order to provide a great customer experience, they need tools that … Read More

OLDSMAR, Fla., April 5, 2018 /PRNewswire/ — Spectrio, one of the nation's leading end-to-end technology-enabled audio and video marketing companies, has innovated top tier marketing services aimed to increase customer satisfaction and drive sales in QSRs and restaurant concepts across the … Read More

In a warning just issued against the company "following a pattern of consumer complaints alleging delivery and customer service issues with the business," the BBB says it's received received ten consumer complaints related to Stashbox since the start of 2018 — although there are only five complaints … Read More

There's a lot of hype these days around disruptive technologies and it can be difficult to truly understand what's real and what's not. That's why we've created Beyond the Hype – a podcast dedicated to helping you cut through the noise and marketing hype by interviewing the world's leading industry … …