NiceBot News
Social Media

Social media is new hub for scamsters in UAE

Saif Al Zeri Al Shamsi, Commander-in-Chief of the Sharjah Police, stressed that the police would not tolerate the activities of these gangs and would intensify search and investigation to arrest them. The police would also continue massive awareness campaigns through all media, to warn the public of … Read More

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Social Media

Now China wants to clean up its social media, too

The Chinese government is taking major steps to clamp down on distasteful content on two of the nation's popular online platforms. The news: A new government order in China demands that the photo-sharing service Kuaishou and the news platform Toutiao audit content on their sites and remove … Read More

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Social Media

What are Iranian hardliners saying on social media?

In the summer of 2009, when millions of protesters took to the streets of Iranian cities, the way they used social media to organize and disseminate information made headlines around the globe. That season's unrest, sparked by the fraudulent reelection of hardline President Mahmoud Ahmadinejad, … Read More

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Customer Service

SMG Introduces Advanced Customer Service Training Program

We are pleased to announce another SMG exclusive training program available to all facilities – Advanced Customer Service! SMG is committed to delivering amazing customer service at all of our venues and this training class explores the finer nuances of interacting with our customers and truly … Read More

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Customer Service

Work from home: Williams-Sonoma is hiring customer service associates in 5 states

Previous customer service experience is preferred. Here's the deal: Although this is a stay-at-home job, you need to live within 90 minutes of the company's customer care center to attend some meetings and training. You must also have a desktop or laptop computer, high-speed internet and a phone … Read More

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Customer Service

Fixing the Airline Industry’s Turbulent Customer Service Problem For Long-Term Success

For enterprise executives, conversations about digital strategy, DevOps, automation and machine learning come down to one question: “What's the end game?” These innovations should lead to leaner organizations that deliver higher-quality products with a focus on predictive analytics. Which is to say … Read More

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Chatbots

Inbenta Releases new APIs & SDKs for its Enterprise Chatbot

With its unique Natural Language Processing engine, the Inbenta Chatbot is able to match user questions to answers with unparalleled precision. Every different potential answer represents "intent" in Chatbot jargon. At Inbenta, defining an intent is extremely easy: you only need one simple sentence to … Read More

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Chatbots

Chatbots Market: Business Opportunities, Current Trends, Market Challenges & Industry Analysis …

The Chatbots Market report offers a detailed Outlook and future prospects of the Chatbots Industry. The Chatbots Market report analyses major information that helps Industry experts, analysts and business decision makers to decide their business strategies and achieve proposed business aims. Read More

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Chatbots

The How-To Playbook on Conversational Marketing

Conversational Marketing is powered by AI, or artificial intelligence, which makes branded chatbots more targeted and more effective. AI uses the first-person data that only a direct conversation can provide to learn more about each customer and deliver as personalized an experience as possible. Read More

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Snapchat

Instagram, Snapchat bring Giphy back after racist GIF

Back in March, Giphy faced backlash because of its racist GIF on social media sites Instagram and Snapchat. Just recently, the sites have accepted Giphy back to the platforms after moderations in its GIFs. Previous days, a racist GIF from Giphy was seen appearing on Snapchat and Instagram when the … …

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