The bigger issue here is that privacy laws in the US are currently too weak to prevent abuses of social media data by intelligence agencies, law enforcement, advertisers that engage in discriminatory profiling, or others who may violate rights. Americans badly need congressional action to adopt stronger … Read More

Artificial intelligence, according to a byliner I read this week, presents "an opportunity for brands to automate countless micro-experiences along the customer journey and in fact has already enabled seismic shifts in the way customers are attracted, served and managed." But the same guy warns, "For all … Read More

"In today's climate, adapting to customer's wants and needs is a requirement for every retailer. To be able to cater to a growing number of consumers and their needs, retailers need technology to scale their service in a consistent and efficient manner," Cruz told Retail Customer Experience in an email … …

DALLAS, April 5, 2018 /PRNewswire/ — Ryan, a leading global tax services and software provider, has received the prestigious 2017 International Service Excellence Award from the Customer Service Institute of America (CSIA), a member of the International Council of Customer Service Organizations … Read More

A data breach at a customer services provider with a name that looks like a misprint, [24]7.ai, may have exposed the data of thousands of Sears department store and Delta Air Lines customers last fall, the companies disclosed this week. [24]7.ai refused Thursday to name other companies that could be … …

Industrial Aspects of Chatbots Market: The Global Chatbots Market report provides information about the Global industry, including valuable facts and figures. This research study explores the Global Market in detail such as industry chain structures, raw material suppliers, with manufacturing and … Read More

Blackberry Ltd, a prevalent Canadian multinational company is suing Snap Inc for employing its patented messaging technology in its popular Snapchat app. Last Month, the Canadian firm had also filed a similar complaint against the social networking giant – Facebook Inc. As company's core … Read More

Facebook isn't backing down from Stories despite criticism that it copied Snapchat and that Instagram Stories is enough. Instead, it's committed to figuring out how to adapt the slideshow format into the successor to the status update. That's why today the company is launching three significant tests that … Read More

Snapchat has endured some backlash recently due to the almost complete redesign of their app. So hopefully their new feature, which allows group video chats, will help calm the masses. Though that's unlikely. The feature allows up to 16 people to drop in on one video call or 32 people …

Romanian authorities say nine forestry workers have died after a van they were traveling in plunged into a river in northeastern Romania. Elena Bulgarea, a local police spokeswoman, said the accident occurred early Thursday when the driver lost control of the vehicle, possibly due to an exploded tire. Read More