The Abu Dhabi Police early this week warned that there were fraud messages on social media applications, such as WhatsApp, which imitate trademarks and trusted websites, with the aim of stealing personal information, such as usernames, passwords, credit card numbers and others that may lead to … Read More

We've already seen financial institutions begin using cloud-based chatbots and data analytics to redefine the way that they gather and interpret customer experience feedback. This approach will provide much deeper data than a simple five-star rating, with the opportunity to scale responses at a fraction … Read More

Hackers have swiped sensitive personal information held by two of the best known companies in the US – after malware infected a customer service software maker. Both Sears and Delta Air Lines said Wednesday that hundreds of thousands of customers' payment card numbers, expiration dates, and … Read More

HUNTINGTON — A customer service employee is suing AT&T, alleging disability discrimination and intentional infliction of emotional distress. Corey Ferrell, of Huntington, filed a complaint March 9 in Cabell Circuit Court against AT&T Services Inc., alleging violation of Article VIII of the West Virginia … Read More

J.D. Power and Associates named the Monroe location of McEwen Funeral Home the top funeral home location in customer service for 2017 in the middle south. The award is based on exemplary performance in service excellence and customer satisfaction. Read More

Hackers appear to have stolen customer payment data from both Delta Air Lines and Sears by targeting a third-party chatbot provider. Sears, which also owns Kmart, said the breach involved credit card information from fewer than 100,000 customers who made online transactions with the company … Read More

Chatbots Market Report is Key source to covers the manufacturers data, including shipment, price, revenue, gross profit, interview record and business distribution. The Chatbots Market report help the consumer know about the competitors better by using this data. Chatbots market report also covers all … Read More

Blackberry claimed that Snap infringed several of its patents with the Snapchat app, including its Snap Map, Snap Ads and messaging features. According to Blackberry, Snap's infringements have led consumers away from their products and towards Snapchat, resulting in a “substantial and underserved … Read More

You can communicate using your cartoon avatar in many apps such as Snapchat, iMessage, Google Gboard by sending stickers, Geofilters, … Bitmoji joined the Snap family in summer 2016 and was the most downloadable app in the world in 2017 followed by Snapchat, according to USA Today. Almost … Read More

With every Grandma Jill or Great Uncle Sal who joins Instagram or Facebook, Snapchat gets more powerful. Why? Because it's one of the only places users can be themselves without having to worry about whether or not their future boss will fire them or their mom will scold them for …