In what might be the shortest time yet for an Onion headline to nearly mirror reality, Facebook has backed off plans to share sensitive info about your inner life with doctors and hospitals. And all it took was the company being embroiled in a cataclysmic data-sharing scandal. As first reported …

However, the groups, which have worked with Facebook to flag dangerous content, have revealed it took more than four days for the company to respond when the messages started circulating online during the Rohingya crisis. In an open letter addressed to Facebook's chief executive, they accused … Read More

The disclosure comes as Facebook's CEO, Mark Zuckerberg, and his company are under intense scrutiny after the Observer revealed that the personal data of millions of Americans – possibly as many as 87 million, at last count – had been harvested and improperly shared with the political data-mining … Read More

PETALING JAYA: It is still unclear whether Barisan Nasional (BN) or Pakatan Harapan (PH) will get more support in the 14th general election (GE14), says a group monitoring social media activities. Politweet founder Ahmed Kamal Nava said voter turnout would be a crucial factor. “If voter turnout is … Read More

Zac Efron is keeping those Alexandra Daddario relationship rumors alive, one Instagram comment at a time. The Baywatch co-stars have been the subject of romance speculation for almost a year, after Daddario shared a photo of Efron kissing her on the cheek in May 2017. Interest in the duo's … Read …

Summing up the day with an Instagram story, sharing events and news on Facebook or Snapchatting a video. They're all common activities for many people—including criminals and the victims of crime. So how does the everyday use of social media help police—and how does it hinder investigations? Read More

"Customer trust is one of Amazon's top priorities," an Amazon spokesperson told Business Insider. "To protect that trust, we take a number of actions, including closing accounts that have violated our policies. If a customer has a question about their account, we recommend they contact Customer Service … Read More

According to the 2018 Temkin Experience Ratings, an annual U.S. customer experience survey of 10,000 consumers, Southwest Airlines reigns supreme when it comes to giving travelers the most pleasant customer … Other factors include forgiveness, trust, customer service rating and online rating. Read More

Now in 2018, it's interesting to see that the value of a positive customer service is becoming more important again. Gartner recently revealed that more than 50% of businesses plan to reinvest in improving their customer service experience. Another study recently showed that 72% of customers will share … Read More

Carsales is beginning to explore how conversational AI interfaces like chatbots and voice-activated virtual assistants could be used by consumers when buying and selling vehicles. AI and machine learning technical development manager Agustinus Nalwan told Adapt's recent Cloud & DC Edge 2018 … Read More