Facebook Messenger will add an ‘unsend’ feature after secretly deleting Zuckerberg’s messages
After TechCrunch reported that Facebook has been quietly deleting messages CEO Mark Zuckerberg has sent via Messenger, the company is now saying that the ability to retract messages will soon be available to all Messenger users. According to TechCrunch, an “unsend” feature is coming in the next … Read More
ICBRKR Announces the Social Media Platform that Won’t Sell you to the Highest Bidder
LOS ANGELES, April 6, 2018 /PRNewswire/ — ICBRKR is a new social media platform that was designed with a new generation of users in mind. Recent issues with security breaches, misinformed updates, political issues and heavy focus on advertising are turning off younger and older generations … Read More
Millennial Love: Social media stalking and how to escape a bad date
We're also talking about stalking potential dates on social media – a subject we certainly don't agree on (no prizes for guessing which of us is the serial stalker). Is it a good idea to Google someone before you meet up? Or is it best to discover everything in person? …
Amazon customers take to social media after mysterious account closures [Updated]
Hundreds of Amazon customers have taken to social media to voice frustrations about their accounts being mysteriously deactivated, with no reason given by the online retailer. For the past week, customers have reported that when attempting to log in to their Amazon accounts, a message pops up … Read More
PropertyGuru turns to AI, hyper-personalization in brand refresh
The brand refresh includes a new brand identity and is supported by revamped websites and mobile apps designed to improve the customer experience. And in what the company says is an industry first, the new websites and mobile apps will leverage artificial intelligence (AI) to make every property … Read More
Kotak Mahindra Bank’s focus is to ‘digitise all processes’
Kotak Mahindra Bank last week announced its digital-first organic growth strategy that will be driven by its ABCD charter — AI-enriched app; biometric-enabled branch; context enhanced customer experience; and data empowered design. Our focus is to digitise all processes and make them paperless, … Read More
Breach at Best Buy’s chat-service vendor could have exposed customer data
Best Buy Co. Inc. said Thursday that some customer payment information may have been compromised in a data breach at the vendor Best Buy relies on for its online chat-support service. The Star Tribune reports on the news, which follows disclosure by Delta Air Lines Inc. and Sears Holdings — …
Your Strategic Plans Probably Aren’t Strategic, or Even Plans
Each key stakeholder group is taken in turn to work out what an organization wants from it (an objective) and what the key stakeholder wants from it (strategic factors) e.g. customers want effective performance on factors such as price and customer service. The strategic planning team must then decide … Read …
Small Business Today: Great customer service goes a long way
A few weeks ago I wrote a story about an interesting customer service experience that my son-in-law relayed to me. After reading that story a friend of mine, Lowell Vine, sent me an email describing his experience with customer service. With his permission, I share that story with you today: …
Microsoft’s new Full Duplex Voice Sense will help usher a new wave of innovation for chatbots
Digital assistants like Cortana and Google Assistant have greatly improved over the recent past. However, the chatbots or even digital assistants lack when it comes to contextual conversation. As Microsoft rightly puts it the conversation with digital assistants is more or less like speaking to a walkie-talkie. Read More