The AI chatbots are on its website, app, Facebook page and Amazon Alexa, and allow customers to do things like build itineraries. According to an article in Retail Customer Experience, the mall believes “customer service and customer experience go hand in hand. The chatbot feature pairs very closely … Read More

“Nothing happens in Federal IT without passing a high bar in security and cyber readiness–and security unlocks the potential for IoT, customer experience, AI, and MGT.” “The state and local governments are the first points of call for citizens in emergency situations,” he continued. “We're working closely … Read More

“Hopefully they can keep up with the strong motivation, customer service,” Mr. Aronhalt said. The popular fast-food eatery opened in Warrenton on Jan. 30, 1971. Welburn Management purchased the Warrenton franchise in June 2016. The company owns about 30 others in Virginia, Maryland and … Read More

Earlier this week, a customer service representative using T-Mobile's Austria Twitter account wrote that reps for the company can view the first four characters of a customer's password. “The customer service agents see the first four characters of your password. We store the whole password, because … Read More

Austin Energy is amid a reckoning of its customer service policies, after initially dismissing accounts of meter reading problems that spiked the September bills of thousands of residents citywide. Since then, the utility has acknowledged it was too slow to see the billing problems, refunded customers and … Read More

Snapchat has launched its special iPhone X Lenses, with the more accurately-placed augmented reality masks taking advantage of Apple's TrueDepth front camera. The new iPhone X Lenses were part of Apple's big reveal for the smartphone in September last year, and indeed one of the few things the … Read More

This weekend, Snapchat debuted their first commercial during the NCAA Final Four, surprising viewers with cheery content seemingly geared towards all demographics. The ad hammers home the message that snapchat is a “camera” that cares a lot about your happiness. The commercial features … Read More

That's right: New Snapchat lenses were released to iPhone X users on April 6 at 12 a.m. ET, and they're way more realistic than the others. Like Animojis, which iPhone X users can actually send to non-X users via text, the new Snapchat lenses will only be available to use …

All stems from the fact that FSB, Russia's main intelligence service, had previously requested access to Telegram encryption keys so it could access encrypted messages sent through the app. Telegram refused to help, and FSB had filed a lawsuit to gain access to these encryption keys on the ground of … …

Documents filed with the UK government at Companies' House show that a man calling himself Pavel Durov incorporated a new Private Limited Company — Telegram Open Network Limited — in the UK on 28 February. The same man, who is listed as both the company's secretary and director of the … …