Continuing [24]7.Ai Data Breach: Best Buy might also be affected
Nevertheless, none of the companies (Delta, Sears, and Best Buy) officially confirmed that personal information was stolen and was capable identifying the victims. However, to prevent identity theft and money loss that the unsuspecting customers can experience, they urge to check the balance of the … Read More
The Future of Customer Experience Is AI: Are You Ready?
said my colleague and artificial intelligence expert Kimberly Nevala in a tongue-in-cheek teaser for her new ebook, “Making Sense of AI.” She is right. In fact, in the context of digital transformation and customer experience, artificial intelligence (AI) already has a foot in the door. And that foot is poised …
Challenges Facing Retail in 2018 – How Nordstrom and Macy’s Tackle These Issues
By having already invested “millions of dollars” into technology tools that help manage inventory, Nordstrom is prepared to support the use of these digital marketing tools and is able to deliver products quickly to the customer. Even better, it also reduces costs. More initiatives like that will keep a retailer … …
Transforming customer service with unified communications
Councils also face the challenge that residents' expectations of customer service have increased. With so many channels at people's fingertips (social media, phone, email) people expect to be able to contact businesses 24/7 in any way they wish, and get a speedy response when they do. Without the … Read More
Taking customer service to the next level
Raley's hit the nail on the head with its new campaign — and not just because its photos and videos highlight fresh produce. As much as we hear about consumer education, the buzzword that best encapsulates the goal in produce and grocery now is accommodation. Raley's debuted its campaign with … …
Global Chatbot Market Key Players: eGain, Anboto, Synechron, Creative Virtual, Contus Bot
Latest research study from MarketResearch.Biz with title Global Chatbot Market is disclosed. The Research Chatbot report gives a complete estimation of the market and contains upcoming trend, ongoing Growth Factors, Chatbot opinions, facts, past data, and static and industry Chatbot market data. Read More
The Future of Customer Experience Is AI: Are You Ready?
Last year, Facebook cut back on the use of chatbots in its Messenger application after finding that the bots failed to fulfill 70 percent of user requests when deployed alone, rather than in tandem with a human agent. And we have all experienced the instant frustration (i.e. customer rage) that …
Phillip Schofield shocks fans by accidentally flashing his bare bum on Snapchat as he makes a …
In a Snapchat video posted from the star's account, he can be seen giving fans a tour of what appears to be a ginormous shower room above a blue ocean. He captioned the video: "Love the outside shower…snorkellers look down not up right?!" However, as he panned the camera round, …
DJ Khaled’s Snapchat Sobers UpGroups Challenge Deceptive Influencer Marketing of Alcohol
MADISON, CONN., April 09, 2018 (GLOBE NEWSWIRE) — Hip-hop producer and “King of Snapchat” DJ Khaled has scaled back his rampant promotion of alcohol on social media after being called out by a coalition of advocacy organizations. Read More
DJ Khaled’s Snapchat Sobers Up
MADISON, CONN., April 09, 2018 (GLOBE NEWSWIRE) — Hip-hop producer and “King of Snapchat” DJ Khaled has scaled back his rampant … Bacardi's D'Ussé cognac, and Sovereign Brands' Belaire sparkling wine and Bumbu rum more than 300 times on Snapchat, Instagram, Facebook, and Twitter. Read More