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Twitter

Ó Ríordáin apologises over Twitter remarks after Belfast rape trial

Labour Senator Aodhán Ó Ríordáin has apologised to Irish international rugby player Paddy Jackson for remarks he posted on social media in the wake of his acquittal on a rape charge. Mr Ó Ríordáin said his tweet posted on 28 March concerning the Belfast rape trial was not designed or …

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Twitter

Twitter takes away @bitcoin from BCH fans and Roger Ver is crying free speech

Yesterday, Twitter briefly suspended the @bitcoin handle on its platform, sparking an outrage among Bitcoin Cash (BCH) supporters. The micro-blogging service has since reinstated the account, but it remains unclear who is in control of it. One thing is for sure though: It no longer belongs to Bitcoin.com … Read More

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Facebook

Facebook suspends Cubeyou over harvesting data claims

Cubeyou, a New York-based data analytics firm that offers “fast, easy and accurate consumer insights” to customers, gathered some of its user data with Facebook quizzes developed in conjunction with the University of Cambridge. The quizzes carrying the disclaimer that information gathered would be … Read More

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Facebook

Facebook: Cambridge Analytica warning sent to users

Facebook members will find out from 17:00 BST whether they are among the 87 million potential users whose data was shared with Cambridge Analytica. Every account holder will receive one of two notices informing them whether their data was breached. The tech giant said people will also be shown … Read …

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Facebook

Facebook urged to make GDPR its “baseline standard” globally

Facebook is facing calls from consumer groups to make the European Union's incoming GDPR data protection framework the “baseline standard for all Facebook services”. The update to the bloc's data protection framework is intended to strengthen consumers' control over how their personal data is … Read More

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Social Customer Service

Transforming customer service with unified communications

Councils also face the challenge that residents' expectations of customer service have increased. With so many channels at people's fingertips (social media, phone, email) people expect to be able to contact businesses 24/7 in any way they wish, and get a speedy response when they do. Without the … Read More

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Social Media

‘Social media has poisoned us’: young Britons on why they are unhappy

I try not to spend too much time on social media, but when I scroll through and see the curated versions of people's lives, it makes me feel worse, even though I know people only share the good stuff. Being the only one in my friendship group without a job …

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Social Media

Social media engagement doesn’t translate to polls

Sam Ellerbee, a prospective DePaul student and social media user, says that while he often sees his friends post about what they do and don't like about certain candidates, almost none of them actually go to vote during elections. “I think it shows that my generation likes to talk a …

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Social Media

How to Master Social Media and Build a Real Brand

Amy Porterfield is a social media and content creation mastermind and top speaker, trainer and consultant for young entrepreneurs and professionals looking to maximize their social media reach and engagement. In this video, Entrepreneur Network partner Peter Voogd sits down with Porterfield to talk … Read More

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A.I and Customer Experience

MTA Week Watch: Merkle gets new Executive Vice President of Customer Experience, Bizzabo …

Is AI now influencing how customers expect brands to meet their needs? Gary Miles, GM and CMO at Amdocs shares some inputs in this exclusive MarTalk Select interview. Marketing automation has come a long way. But to make the most of its benefits, you have to automate the right processes. …

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